I have an Apple Mac, can I access?

Yes, you can access audio commentary for all Football League Interactive (FLi) clubs for the 2009/10 season onwards. Please ensure that you have the latest version of Flash player installed on your PC.

Click here to obtain the latest copy 

You also have access to all highlights of matches for the same season onwards. Please Note: Archived footage from previous seasons has been produced with Windows Media Video (WMV) and therefore this will be unavailable to MAC OS users.

MAC Users with an Intel Core Duo setup to dual boot with Windows supporting Windows Media Player (WMP) maybe able to access the service. However, please be aware that this is not guaranteed.

Why Can I Not Access Highlights From Seasons Prior To 2009/10?

Following the rapid growth of a range of video and stream sharing websites over recent months, a significant volume of content which is provided on an exclusive basis to subscribers was being made freely available on the Internet. We have to have a solution that will satisfactorily safeguard the content.

This has required us to DRM the content and due to changes made recently we are no longer able to support Apple / Mac products.  Specifically Windows Media Player is longer supported on this platform and likewise IE7.0.

Perform has always provided all its services through, and in conjunction with, Internet Explorer and Windows Media Player. As a company we have invested heavily in this technology along with our customers and all our content is in this format. Therefore we continued with this platform when introducing a DRM solution for our clients.

If you have forgotten your username and/or password then please click the links under the log in boxes on the previous screen, if this is not helpful then please email Customer Services and one of our representatives will email you your Username and/or Password Hint reminder.

If you are using Internet Explorer 8 you may need to turn compatibility view on to login. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to log in without any problems

It is possible that your computer is looking at old pages stored in the cache, or that a cookie has been corrupted. Please use the following instructions to clear this and then try to login again.
To clear the cache, please follow the instrunctions below depending on your web browser:

IE7 Internet Explorer 7
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools > Internet Options > On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
Now click on Tools > Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.

IE8 Internet Explorer 8
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.

In Safari

Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Opera
Select the 'Tools' menu and Advanced
Select Cookies
You will then need to delete the cookies one at a time.
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Chrome
Click on the spanner - top right corner
Select Clear Browsing Data from the drop down box
Ensure that Empty the Cache and Delete Cookies are checked
Select Everything from the drop down box
Click the 'Clear Browsing Data button
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Firefox
Click the following link: Clearing Private Data
Delete any shortcuts to the website in "favourites" and "bookmarks"

If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com

The screen freezes when I click 'choose another match'

If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an 'X' next to the commentary I wish to listen to

Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available

The Video Won't Play

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

Windows Vista Users

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

Can't Hear Audio

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

For PC users

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

Make sure that you have your sound card selected as the Default device:

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

For MAC

1. Open Applications > Utilities > Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

1. Macromedia Flash Player 10+

2.. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com

The screen freezes when I click 'choose another match'

If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an 'X' next to the commentary I wish to listen to

Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available

The Video Won't Play

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

Windows Vista Users

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

Can't Hear Audio

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

For PC users

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

Make sure that you have your sound card selected as the Default device:

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

For MAC

1. Open Applications > Utilities > Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

1. Macromedia Flash Player 10+

2.. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

Please take a moment to read this Website's Privacy Policy set out below. References to "we", "us" and "our" in this policy are references to FL Interactive Limited (Company Number: 04112553) c/o The Football League Limited Unit 5B Edward VII Quay, Navigation Way, Preston, Lancashire, PR2 2YF. We may however appoint third parties to store and process your information on our behalf.

Protecting your privacy is very important to us. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to how we process your information please contact us using the details below.

We reserve the right to change the terms of this policy from time to time and your continued use of the Website will be deemed to be acceptance of amendments we make. This Privacy Policy was last updated on 1 December 2009.

1. What information do we collect about you?

At various times during a visit to this Website you may be asked to provide us with personal information (for example your name and contact details). This may be in connection with activities such as purchasing goods, subscribing for a service, entering competitions or participating in surveys.

In common with many other online services we may also use "cookies" to collect information about how you use the Website. This information is used to produce statistical reports on website activity and allows us to tailor the Website to suit your interests.

A cookie is a small amount of data sent from the server and stored on your computer's hard drive.Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Please note that certain features of this Website are only activated by the presence of a cookie and if you choose to refuse cookies these features may not be available to you.

For further information about cookies visit "www.allaboutcookies.org"

2. How will we use your personal information?

Primarily we will use the personal information we collect about you to send you information you have requested, create a membership profile for you (allowing us to provide a personalised service when you visit the Website), assist in the provision of products and services to you and to enable us to review and improve the products or services offered to you.

From time to time we would also like to contact you to let you know about products and services offered by us, our clubs, their official partners and other carefully selected third parties that may be of interest to you. We may also provide your details to carefully selected third parties in order for them to contact you directly about their products and services. By ticking the applicable boxes in the Privacy Notice you are deemed to agree to the use of your information for these purposes.

3. What are my choices?

You have a right to stop us from contacting you for marketing purposes or giving your information to third parties.If you no longer wish to be contacted for marketing purposes please click here and follow the instructions or contact us using the contact details below.

You are also entitled to request a copy of the information that we hold about you. If you would like to do this please contact us using the details below.You may be required to pay a small fee for this service.

We want to make sure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

4. When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of personal information by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. If you link to third party websites from this Website you should read their privacy policies and terms of use carefully.

If you place personal details on any publicly accessible page (for example on a message board) then this data will not be covered by our Privacy Policy.

5. How do we protect your information?

We are firmly committed to data security. The personal information you provide to us is encrypted before it is sent to us and once it is received we store it on secure servers. We take steps to guard against unauthorised access to your personal information and to ensure it is treated in accordance with our Privacy Policy. Unfortunately, although we make every effort to create a secure environment for your personal information we cannot guarantee the safety of any personal information which you transmit to us online.

The personal information we collect may be transferred to and/or stored or processed at a location outside the European Economic Area. By providing your personal information you consent to this transfer, storage and/or processing. We will take steps to ensure that your personal information is kept securely and in accordance with the Privacy Policy.

6.Contacting us

Please contact us using the details below if you have any questions about our Privacy Policy or the information we hold about you:

Email: customerservices@performgroup.com

Address: Data Protection Compliance Officer, Perform Media Services Limited, Sussex House, Plane Tree Crescent, Feltham, Middlesex, TW13 7HE.