Pride Park Stadium Plan
How to Buy Online
New 2019/20 Season Tickets and are now available to buy online here.
Use your Fan ID and password to log into the system. If you experience any issues, click the ‘forgot password’ link on the login page (dcfc.co.uk/customer/login) or if you still experience problems, please email [email protected] for further assistance. Please note that the monthly Direct Debit payment is available when you purchase your 2019/20 Season Ticket online.
Call us on 0871 472 1884 * (option 1) to talk to our renewal team directly. Please ensure you have all of your details to hand, including Fan ID, Full Name, Address and Date of Birth. Phone line opening times are; Monday to Friday 10am to 4pm, Saturday 10am to 3pm, Closed on Sundays.
* Calls cost 13p per minute plus your phone company's access charge
Visit the Derby County Ticket Office presented by SeatGeek at Pride Park Stadium during our usual opening hours, Monday to Friday 10am to 4pm, Saturday 10am to 3pm, Closed on Sundays.
Please remember to bring any concession proof (if required). This will help to speed up the process and will reduce your waiting time.
How to Pay
Cash or Cheque
You can, of course, pay for your Season Ticket(s) in full with one cheque, made payable to Derby County Football Club, or cash payment. However, please do not send cash in the post.
Credit or Debit Card
We accept most major Debit and Credit Cards except American Express.
Flexible Finance Plan
Pay for your Season Ticket in manageable monthly amounts. You choose how many months you wish to spread the cost of your Season Ticket over, up to a maximum of 12 payments including a deposit, and the outstanding balance must be paid by Friday 28th February 2020. The number of available months will vary depending on date of purchase because of this.
The required deposit must be at least 1 fraction of the number of payments, e.g. £800 over 10 payments, (including the deposit) means the deposit must be at least £80. You can choose to pay a higher deposit than the minimum if you wish. The deposit will be taken from the bank account provided, between 10 and 15 working days after the purchase date. The first instalment will be taken on the next occurrence of your chosen date, following the deposit but no sooner than 1st April 2019.
Please note, a deposit and first instalment maybe taken during the same calendar month. You have a choice of three dates (1st, 11th or 21st) on which your Direct Debit is taken – if this date falls on a non-working day, payment will be taken on the next working day. The interest rate charged on instalments is a flat 7%. Our renewal team in the Derby County Ticket Office can help you to calculate the minimum deposit or you can use the Flexible Finance Calculator here: Flexible Finance Calculator 2019-20
Terms and conditions apply and can be found here and please note that failure to make required payments could result in your Season Ticket card being confiscated. Any missed payment will incur a £10 administration fee. For more information on this, please contact our Finance Department on 0871 472 1884 * (option 6).
You can also download our Flexible Finance Calculator 2019-20 to calculate your own monthly payments.
This payment method is now available when purchasing your 2019/20 Season Ticket online.
* Calls cost 13p per minute plus your phone company's access charge
Please note, if purchasing your Season Ticket online or over the phone a non-refundable £1.50 per Season Ticket booking fee will apply.
Any Season Ticket purchased online or over the phone on or after the 1st June 2019 are subject to a booking fee increase.
Please retain your 2018/19 Season Ticket card at the end of the season. You should only receive a new Season Ticket card if you have changed seat, age band or if you don’t have a Ten Year+ Season Ticket card but now you qualify for one. Should you fall into one of these criteria, your updated Season Ticket card will be posted to the address we have registered on your Fan ID, so please make sure your address is up to date with the Club.
Age bands for concession Season Tickets are calculated based on the supporters’ age as of 1st September 2019.
Please note it is the supporters’ responsibility to ensure that the club has the correct Date of Birth on file for them, terms and conditions apply.
Anyone purchasing an age-related concession Season Ticket, if not already provided, will be asked to provide proof of age. This can be provided in person or via an attachment to an email ([email protected]), in the form of a Birth Certificate, Passport or Driving Licence. All 2018/19 Season Ticket holders will have their seats reserved for them to renew up until 4pm Sunday 31st March 2019 after which they will then be available for new purchasers. Season Ticket prices are also subject to change after this date.
Supporters wishing to move into unrenewed seats can do so from 10am on Wednesday 3rd April 2019 by appointment only. Priority will be given to supporters who have already purchased a 2019/20 Season Ticket. Appointments can be booked by contacting the Derby County Ticket Office presented by SeatGeek.
Due to high demand for 2018/19 Season Tickets, the Club only has capacity to sell 2,000 new Season Tickets for the 2019/20 season. If you have any friends or family who are interested in becoming 2019/20 Season Ticket Holders, please inform them that sales will be made on a first-come, first-served basis and they should not delay if they wish to avoid disappointment.
Only supporters that are currently seated in the Morley Hayes South Stand for the 2018/19 season can renew their existing seats. All other sales in this stand are not permitted until after Relocation Week.
Free Rams Squad Season Tickets
For the 2018/19 season, the Club sold-out of FREE Rams Squad Season Tickets. Supporters who are buying a FREE Rams Squad Season Ticket and are aged between 2 and 12 years old (age is calculated on the supporters age as of 1st September 2019) must do so before 4pm Sunday 31st March 2019.
After this time, FREE Rams Squad Season Tickets may no longer be available. A full paying Adult (Season Ticket holders aged 23 to 64 on 1st September 2019) Season Ticket is still required to qualify for the FREE Rams Squad Season Ticket, at a ratio of 1:1.
The Club are making 300 new FREE Rams Squad Season Tickets available for children aged between 2 and 12 years old (age is calculated on the supporters age as of 1st September 2019). These will be sold on a first-come first-served basis and require a full paying Adult Season Ticket to qualify for the FREE Rams Squad Season Ticket, at a ratio of 1:1. Proof of age will need to be provided prior to receiving a Season Ticket card.
Car Parking is available for renewal only and is priced at £160 (Disabled Blue Badge holders discount applies), up until 4pm Sunday 31st March 2019, after which time any unrenewed spaces may become available to the waiting list.
Please contact the Derby County Ticket Office presented by SeatGeek, to be placed on a first-come, first-served waiting list, should any spaces become available. There is no guarantee that supporters on the waiting list will receive a space.
All supplies of tickets are governed by additional Terms and Conditions which can be found here. You are advised to consider these carefully before applying for your Season Ticket and, if you do not agree to these, you should not apply.