Details for travelling Disabled Supporters will be announced once the Derby County Ticket Office has received the ticket allocation, pricing information and disabled access information from the home club.

Access Guide – Wembley

Getting to Wembley

There is clear signage at all three train stations and on the motorways, public highways and pedestrian routes, to help direct visitors to the Stadium with large text and our distinctive arch logo.

Wembley Park

  • Wembley Park is on both the Jubilee and Metropolitan underground lines.
  • Currently the Metropolitan line is not accessible for wheelchair users, however, selected Jubilee platforms and trains are. Contact TFL for further information.
  • Wembley Park has step free access between all the platforms and street level. There is also limited step free access between the platforms and trains. This is available on all platforms except platform 5 (southbound Metropolitan line) and provides complete or near step free access between the platform and train for one carriage only in the immediate area around the lift.
  • Signage is provided on the platforms advising customers to wait in this area for level access to the trains.
  • Five new lifts have been installed at this station to allow for wheelchair access from the ticket hall to Olympic Way.
  • All ticket counters at Wembley Park are low-level for wheelchair users.
  • There are induction loops and audio enhancements for hearing impaired passengers.
  • Information in Braille is centrally available with information on the London Underground Network.
  • If you require assistance at the station, please ensure you call ahead. TFL travel information: 020 7222 1234/ customer services: 0845 330 9880.
  • TFL text phone - 0207 918 3500. TFL have provided approximate journey times from Wembley Park to mainline national rail stations.
  • Visitors can call for 24-hour information on 020 7222 1234 or text phone on
  • 020 7918 3500. This includes up to date information regarding step-free

    access (i.e. any locations with defective lifts) and service disruptions.

  • Lifts from platform level take passengers up to the Ticket Hall. Cross the Ticket
  • Hall to enter the lifts, which will bring you down to Olympic Way and from there,

    it’s approximately 600 metres to the Stadium.

    Wembley Central Station

    • Wembley Central is on the Bakerloo Underground Line and the London Overground Line.
    • Wembley Central station has low-level ticket machines for wheelchair users and there is a gate next to the ticket barriers for wheelchair access.
    • Platforms 1, 2, 5 and 6 have tactile edges to assist blind or partially sighted passengers and there are customer information screens on the concourse and on Platforms 1 & 2 to assist hearing impaired passengers.
    • For event day return journeys, the customer access will be via different station entry point.
    • None of the platforms at Wembley Central have step free access at the moment, however, there is a proposal to install lifts to platforms 1 and 2 in the future.
    • London Overground Customer Services: 0845 601 4867
    • Wembley Central is a 2km journey to the Stadium. Exit the station via the stairs to street level. Turn right at the exit and the Stadium route will be signposted on event days. Follow the road up to the main triangle junction. Using the pedestrian crossing, turn left at the junction. Continue up towards White Horse Bridge and enter the Stadium via the Bridge entrance.

    Wembley Stadium Station

    • Wembley Stadium is on the Chiltern train line. The Chiltern line travels from the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. Please note these may change for major event days. There are departure boards on each platform.
    • If you are a wheelchair user, please note you will need to call ahead to Chiltern Railways to ensure a wheelchair ramp is on standby to facilitate access from the train to the platform.
    • Chiltern Customer Services: 08456 005 165
    • Wembley Stadium is approximately 740 metres to the Stadium. Exit the station

    via the lifts to street level. Turn right and access to the Stadium is possible via The White Horse Bridge.

    Buses to The Stadium

    The following buses run from Wembley Central and Wembley Park station to the Stadium: - 83, 92 and 182. On major event days it is not advisable to get the bus from these stations because the traffic towards the Stadium is likely to be highly congested and some roads may also be shut due to large numbers of people leaving the stadium. Please note, not all buses that travel to the Stadium are fully accessible. For more information visit TFL Accessible Buses or please call London Buses customer services on 0845 300 7000.

    Shuttle Bus Service

    Wembley Stadium operates a complimentary accessible shuttle service from Wembley Park Station to Wembley Stadium. The operating hours for the accessible shuttle will usually operate from 30 minutes pre gates opening to 1-hour post final whistle; please keep an eye on the Wembley Stadium Website for up to date gate opening times. The accessible shuttle runs on a rotational basis approximately every 30 minutes from A to B, this is subject to traffic on the day.

    The meeting point for the accessible shuttle from Wembley Park Station is by the entry of the lift at the station, adjacent to Olympic Way. The Guest Services team will be on hand to support you from this point. The Guest Services team are easily identified in yellow jackets with 'here to help' on the back.

    Parking

    Blue Badge parking is available in either the Yellow or Red Car Parks; follow the link below to book your space.

    https://www.wembleyofficialparking.com/event/eventdetail/525/

    Red Car Park –
    Multi Storey - HA9 8DS - opens at 07:00 hrs – 965 metres (approx.) to the Stadium

    Yellow Car Park –
    Open Air – HA9 0EG – opens at 07:00 hrs- 1600
    metres (approx.) to the Stadium

    Coach Park

    Wembley’s Coach Park is approximately 1600 metres (approx.) to the Stadium.

    Bag Policy

    Please follow the link below to view Wembley’s Bag Policy. I would recommend that disabled supporters read this policy as soon as possible to ensure that you have enough time to make any special arrangements with Wembley should you need to.

    http://www.wembleystadium.com/plan-your-visit/stadium-guide/restricted-bag-policy

    Ticket Purchase

    There are a number of Wheelchair and Ambulant Disabled tickets with accompanying Personal Assistant tickets available. These are sold under the same periods of sale and are available both online at www.dcfc.co.uk or by calling the dedicated call centre on *01332 974704.

    *Calls from a landline are charged at local rate and may be free if included as part of your calling plan. Mobile charges may vary, please check with your network provider for further information.

    Disabled supporters who require a Personal Assistant do not need to use their Personal Assistant Fan ID when purchasing for this fixture. Please just use the Disabled Supporter’s Fan ID and postcode, as this will allow you to book both the Disabled Supporter’s ticket and the Personal Assistant ticket; the Personal Assistant ticket will then show as a zero value.

    There are a number of seats which have step free access that are recommended for persons with mobility difficulties which are positioned in Level 1 rows 30/31.

    Wheelchair spaces are available in the following areas;

    Level 1 – All blocks apart from 105,109,114, 118, & 123

    Level 2 – Blocks 217 & 218

    Level 5 – Blocks 503, 504, 513, 514, & 526

    An auditory enhancement system providing coverage of the seating bowl and public concourse areas has been installed. The system will provide event commentary, information and emergency announcements. Wembley Stadium provides a specific commentator for sensory impaired visitors. Headsets are available and can be collected from any information booth.

    EFL regulations and Derby County terms and conditions apply, including the availability of age-related concessions

    Disabled Supporters who qualify for a complimentary Personal Assistant ticket, must be registered with Derby County for the 2018/19 OR 2019/20 season and have had a Personal Assistant ticket authorised by Derby County.

    Wembley Stadium Accessibility Support on Venue

    Wembley Stadium Guest Services team operate a 'pushing and chaperone' service for supporters who require additional support on the day in terms of travel to and from their seat. This service is not pre-bookable and can be accessed across all events at the stadium. This service is available from the Yellow Car Park, near to the large bright yellow 'here to help' banner.

    Inside Wembley Stadium- Services & Facilities

    Wembley Stadium offer a variety of services and facilities for disabled supporters, please follow the link below for further details.

    http://www.wembleystadium.com/plan-your-visit/disabled-services-and-accessibility/disabled-services



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