When and how can I purchase tickets for this fixture?

Tickets will be sold online only for this fixture in three stages (subject to availability)

Stage 1: From 10am Wednesday 21st July to 2020/21 Season Ticket Holders

Stage 2: From 10am Thursday 22nd July to 2019/20 Season Ticket Holders (and any remaining 2020/21 Season Ticket Holders)

Stage 3: From 10am Friday 23rd July to all supporters with a Derby County Fan ID

Please note that tickets will NOT be on sale on the day of the fixture and will go off sale 24 hours before kick-off (Tuesday 27th July at 7pm).

How much are tickets for this fixture?

£10 - Adult (Age 22-64)

£10 - Young Adult (Age 18-21) & Senior (Age 65+)

£ 5 - Junior (Age13-17)

£ 5 - Child (Age 6-12)

** Infants (Age 2-5) can attend the match Free of Charge but must possess a ticket as part of a paired seats purchase and be accompanied by a Parent/Guardian Age 18+.

How many tickets can I purchase?

One ticket will be issued for each qualifying Fan ID and, as part of the purchase process, the supporter must agree to the club’s updated Terms & Conditions and subsequently comply with a new Code of Conduct. Supporters must not allow other individuals to use their Fan ID to obtain tickets for this fixture as tickets are non-transferable.

I was a 2020/21 Season Ticket Holder and applied for a refund on my 2020/21 Season Ticket; when can I buy a ticket?

You will be eligible to purchase a ticket in Stage 2 from 10am on Thursday 22nd July

What areas are not on sale to home supporters?

*South Stand

*North Stand

*South-West

*South-East

What areas are on sale to home supporters?

*West Stand Upper

*West Stand Lower

*East Stand

Will I be able to sit in my usual Season Ticket Seat?

Due to stand closures tickets are only available in specific areas.

Will there be car parking available for this fixture?

Car Park A will be available to purchase in advance online only at £5 per car, and the lead supporter of the transaction will be placed on the guestlist on arrival.

Accessible car parking spaces are available to those disabled supporters that had either a 2019/20 West or East Accessible Car Parking pass. To purchase, please email [email protected]no later than 48 hours prior to kick off.

How will I receive my ticket?

All match tickets will be sent via the ‘Print at Home’ delivery method to the email address we have registered to your Fan ID. Supporters must print their tickets prior to arriving at the stadium on white A4 paper using black ink only. It is important that the ‘Print at Home’ tickets fill the full A4 page. There will be no facility for collecting tickets on matchday.

Can I upgrade my ticket?

Due to strict rules surrounding ONE ticket per Fan ID, the supporters whose Fan ID is in use must be in attendance (for potential Track and Trace reasons), upgrades are no longer available.

Why isn’t my bank card working online?

There are several reasons your payment card may not be working online.

  • American Express is not accepted
  • Input card details incorrectly
  • The card you are paying on is not registered to the same address and postcode as the lead Fan ID currently in use for the transaction
  • Your bank has declined the payment due to lack of funds

I am a disabled supporter and require a Personal Assistant Ticket; do I qualify, and can I claim my tickets online?

Disabled supporters that had a Personal Assistant Season Ticket/Match Ticket approved either in the 2019/20 or 2020/21 season will be able to purchase their ticket and claim their complimentary Personal Assistant ticket online for this fixture (subject to availability).

If you have not applied for a complimentary Personal Assistant ticket prior to the 2019/20 season, then you will need to email [email protected] to apply no later than 48 hours prior to kick off.

The club reserves the right to seek additional proof of disability where there is an element of reasonable doubt relating to the need for a Personal Assistant/Essential Companion complimentary ticket.

Online Ticket Purchasing Guides for Wheelchair Users and Ambulant supporters can be found below.

Wheelchair Users

Wheelchair users wishing to attend the game may find it useful to follow the instructions below:

* Login into your account

* Select the ‘Tickets’ Tab

* Tickets

* Home Tickets & Bar Passes

* Select the relevant match for wheelchair users and click ‘Buy’

* Select required age band for the Wheelchair User and Personal Assistant** (if required) and then ‘click ‘add to basket’ (you do not need to assign an owner to your Personal Assistant at this stage)

* One ticket will now default to a ‘Home Personal Assistant and the other ticket will remain as the wheelchair user’s age band**

* Select ‘proceed to checkout’

* Select delivery method and ‘click ‘next’

* Agree to the COVID 19 Supporter Code of Conduct and the Terms & Conditions

* Click ‘PAY’

* Once you have completed the online match ticket process, the Clubs Disabled Liaison Officer will contact you to allocate an appropriate space for yourself and your Personal Assistant (if required).

Ambulant Supporters

Ambulant supporters wishing to attend the game, may find it useful to follow the instructions below:

* Login into your account

* Select the ‘Tickets’ Tab

* Tickets

* Home Tickets & Bar Passes

* Select the relevant match and click ‘Buy’

* Select required age band for the Ambulant Supporter and Personal Assistant** (if required) and then ‘click ‘add to basket’ (you do not need to assign an owner to your Personal Assistant at this stage)

* One ticket will now default to a ‘Home Personal Assistant and the other ticket will remain as the ambulant user’s age band**

* Select ‘proceed to checkout’

* Select delivery method and ‘click ‘next’

* Agree to the COVID 19 Supporter Code of Conduct and the Terms & Conditions

* Click ‘PAY’

In line with the NHS Test & Trace guidelines, disabled supporters who have claimed a complimentary Personal Assistant ticket will also be required to email [email protected] with the full contact details of their Personal Assistant (Full Name, Address, Telephone/Mobile Phone Number), as entry into the stadium will not be permitted until this information has been provided.

** Personal Assistant tickets are subject to qualification and approval.

Am I required to give my details in advance for the NHS Test & Trace programme?

In line with NHS Test & Trace guidelines, when applying for a ticket, supporters must ensure their personal and contact details are correct and must provide a current telephone/mobile phone number.

The club is required to secure details of supporters attending the match. The club will retain and, if necessary, process data relating to the supporter which may include personal information for administrative, legal, and health and safety purposes (including without limitation to assist with NHS Test & Trace requirements). Personal data will be stored and, if necessary, processed in accordance with the club’s privacy policy.

When can supporters enter the stadium prior to the match?

The stadium will open two hours before kick-off (5pm for 7pm kick-off) and supporters are encouraged to arrive as early as possible to avoid any queues.

Supporters must always adhere to club officials’ instructions and follow the one-way systems within the stadium and designated areas surrounding the stadium.

Can I take a bag inside the stadium?

Bags must be no larger than 45cm x 30cm x 15cm and are subject to search. There is no on-site storage facility for oversized bags.

If you have a medical condition that requires you to bring a bag or other equipment, please email [email protected]no later than 48 hours prior to kick off.

Can I take my own refreshments into the stadium for this fixture?

Stadium concourse Food & Beverage units will be open for this fixture.

Will supporters have to wear facemasks for this fixture?

Supporters are advised to wear a face mask, face covering or face visor within the concourse, toilets and walking to their seats.

What will happen at the end of the match?

The exit plan is now back to normal so supporters will be able to exit the stadium as they did previously.

What are the Ticket Office opening hours?

The Ticket Office counters, and phone lines will remain closed. Supporters with any match ticket related enquiries are advised to email [email protected]

Disabled supporters with any access enquires are advised to email [email protected]