Season Ticket Refunds

Any request for a Season Ticket refund must be made in writing to the Derby County Ticket Office presented by Showcase Cinema De Lux, giving detailed information on why the club should consider refunding the Season Ticket. Refunds will only be given in exceptional circumstances and at the club’s discretion. The club will deduct from the amount of any refund payable to you under its terms and conditions of sale, its reasonable administrative costs and a sum to cover its losses as a result of cancellation, including loss of profit.

Forgotten / Lost Tickets

If you forget to bring your Season Ticket, Match Ticket or McFarland's Bar Pass with you to a home match, the Derby County Ticket Office presented by Showcase Cinema De Lux can reprint you a valid match ticket or bar pass at a non-refundable charge of £1 per ticket. If you have lost your Season Card, the club is able to issue you a new Season Ticket card at a non-refundable charge of £5.

Booking Fees

Derby County Football Club charge a booking fee of £1 for home games & away games when booking tickets via the phone line or online. The club does not charge any booking fees for payments made in person at the Derby County Ticket Office presented by Showcase Cinema De Lux. Please note that these booking fees relate to Derby County Football Club home, away and cup fixtures only, other events or products may vary.

There is a postal fee of £1 per transaction. There is no postal charge for tickets left for collection, sent by [email protected] or for mobile tickets.

Stand & Tier Closures

Please note that occasionally, (normally early cup rounds) we may have to close home supporters sections of the stadium. This can be for a variety of reasons and notice will be provided when ticketing information is published on for each match. For the later rounds of some Cup fixtures, Derby County may be required to give a larger allocation to visiting supporters.


Concession Season Tickets can be upgraded to a higher priced age category on up to four occasions per season. The upgrade cost is available by contacting the Ticket Office. Any upgrades after the fourth time in the season will only be done at the discretion of the club.