Derby County Football Club continued its commitment to
the Fans Charter by publishing its latest version for the 2019/20 season.
The club view the document as the public expression of the partnership it continually strives to build for supporters.
The Charter is available to download by clicking here.
The Charter demonstrates the club's responsibilities towards its fans and customers and the Fans Charter is available upon request at Pride Park Stadium as well as the online version.
In addition to this, Derby County's Equality Statement can be found here.
A copy of our club ground regulations poster can be found here.
Derby County's Complaints Policy
Whilst we pride ourselves on our high standards, we encourage feedback from our supporters if they feel that we have failed to deliver against the standards and service levels that we set ourselves, so that we can continuously improve.
Derby County's Complaints Policy can be found here.
Complaints should be made in writing to either:
Address: Supporter Liaison Officer at Pride Park Stadium, Pride Park, Derby, DE24 8XL
Please state valid contact information and contact name for response.
The club will seek to respond to all complaints in the first instance within fourteen working days of receipt, and thereafter complaints will be subject to internal investigations (if necessary).If you are not satisfied with the response to your complaint, you may contact the Independent Football Ombudsman (IFO). Please note that the IFO has no authority to deal with any complaints until you have contacted the club. Contact details for the IFO are below:
The Independent Football Ombudsman: Suite 49-57 Great George Street, Leeds, LS1 3AJ
You can also use the below form to submit your complaint by filling in the required fields: