Website Privacy Policy

Introduction

This website, www.dcfc.co.uk (“Site”) is owned and operated by The Derby County Football Club Limited, (company number 49139), registered at Pride Park Stadium, Pride Park, Derby DE24 8XL (Club).

The Club are the Data Controller of personal data collected by us which you provide through the Site, for the purpose of the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).

References to “we”, “us” and “our” in this Policy are all references to the Club.

Protecting your privacy is very important to us. This privacy policy (“Policy”) describes the types of personal data you provide and/or we collect via your use of the Site, what we may do with that personal data and your rights.

Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We may need to change the terms of this Policy from time to time and changes will be posted on this page (and/or where appropriate, otherwise notified to you). This Policy was last updated on 17/09/2019.

What personal data do we collect?

Personal data” is defined in the GDPR and is essentially information from which an individual person can be identified. The types of personal data which we may collect, use, store or transfer are grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details and, in relation to suppliers, may include VAT registration data.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site.
  • Transaction Data includes details about payments to and from you and other details of tickets, products and services you have purchased from us.
  • Usage Data includes information about how you use our website, products and services.

We do not collect any Special Categories of Personal Data about you via the Site (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;
  • create an account on the Site;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback or contact us.

Automated technologies or interactions

As you interact with the Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see Cookie Policy for further details.

Third parties

We may receive personal data about you from various third parties as set out below:

Technical Data from Google Analytics based outside the EU; and

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as SeatGeek (ticketing) and Stream AMG (video/audio)

How we use your personal data

We request that the information you provide is as accurate as possible as this allows us to secure your privacy by differentiating you from others, and creating a profile for you so that we can provide a personalised service when you visit the Site and/or we send you emails. Periodically we may send you an email asking you to “Update your Details”. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

You will be required to provide basic Identity Data to receive information from us. However, the more you tell us about yourself, the more we can tailor our communication to your needs. Use of services accessed through the Site may require you to provide further or specific types of information.

We have set out below a description of all the ways we plan to use your personal data. We have separate sections for Website Users and Customers. Please consult the section(s) relevant to you.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data.

Website users (please note that this section applies to users of our Site. If you are a customer, please consult the section below).

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

Third parties with whom personal data may be shared

To contact you in response to any query you have submitted via the Site

  1. Identity
  2. Contact
  1. Necessary for our legitimate interests (to respond to individuals who raise queries or request information via our Site)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To manage our relationship with you which will include:

  1. Notifying you about changes to our terms or privacy policy
  2. Asking you to leave a review or take a survey
  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our Site)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To enable you to partake in a prize draw, competition or complete a survey

  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to study how customers use our Site, to develop it and grow our business)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To administer and protect our business and the Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

  1. Identity
  2. Contact
  3. Technical
  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  2. Necessary to comply with a legal obligation

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To manage and improve the Site and allow you to use the features offered by the Site. Information we use for this purpose may include (for example) that about your computer and, where available, your IP address, operating system, location and browser type

  1. Technical
  2. Usage
  1. Necessary for our legitimate interests (to define types of customers for our products and services, to keep the Site updated and relevant, to develop our business and to inform our marketing strategy)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To adequately audit and demonstrate processes concerning subject access requests (including erasure requests)

  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Technical
  1. Necessary to comply with a legal obligation

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club


Customers (including individuals who have purchased tickets or other products/services or individuals who have registered to receive marketing communications from us or individuals visiting our premises)


Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

Third parties with whom personal data may be shared

To register you as a new customer
  1. Identity
  2. Contact
  1. Performance of a contract with you

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To process and deliver your order for products, services or tickets including:

  1. Manage payment, fees and charges
  2. Collect and recover money owed to us
  1. Identity
  2. Contact
  3. Financial
  4. Transaction
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to recover debts due to us)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

We may engage third parties to provide ticketing services to the Club, who may process your personal data as part of providing this service to the Club

We may engage third parties to provide payment processing services to the Club who may process your personal data as part of providing this service to the Club

We may engage third parties to provide financial reporting software services who may process your personal data as part of providing this service to the Club

To manage our relationship with you which will include:

  1. Notifying you about changes to our terms or privacy policy
  2. Asking you to leave a review or take a survey
  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To enable you to partake in a prize draw, competition or complete a survey

  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To carry out market research so that we can improve the products and services we offer.

Your feedback is valued and helps to shape the products and services we offer. You will have the right to opt-out of receiving or participating in our surveys at any time

  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  6. Technical
  1. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To alert you to other information, including offers and promotions, relating to us, EFL and/or our commercial partners (except where you have indicated otherwise).

Such information may communications of potential interest from us, our official partners, or EFL official partners

  1. Identity
  2. Contact
  3. Technical
  4. Usage
  5. Profile
  6. Marketing and Communications
  1. Necessary for our legitimate interests (to develop our products/services and grow our business)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

We may share your personal data with our commercial partners so that they can contact you with marketing information (where you have agreed to this)

To monitor criminal activity within our stadium and venues or fraudulent financial transactions or activities

  1. Identity (including CCTV footage when amalgamated with other personal data)
  2. Contact
  3. Financial
  4. Profile
  5. Transaction
  6. Usage
  7. Technical
  8. Vehicle
  1. Necessary to comply with a legal obligation (including ground regulations)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

We may engage third parties to provide payment processing services to the Club who may process your personal data as part of providing this service to the Club

We may share your personal data with fraud protection and credit risk reduction organisations

To adequately audit and demonstrate processes concerning subject access requests (including erasure requests)

  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Technical
  6. Vehicle
  1. Necessary to comply with a legal obligation

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

To record live footage of our fans at matches

  1. Identity (including video footage when amalgamated with other personal data)
  1. Necessary for our legitimate interests (to broadcast our matches to the general public)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

We may engage third parties to provide streaming services who may have access to your personal data as part of providing this service to the Club

To provide fan engagement services such as loyalty schemes, payment services and access to real-time stadium information

  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Technical
  6. Marketing and Communications
  1. Necessary for our legitimate interests (to develop our products and services and grow our business)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

We may engage third parties to provide fan engagement services to the Club, who may have access to your personal data as part of providing this service to the Club

To provide managed parking facilities at our premises

  1. Identity
  2. Contact
  3. Vehicle
  1. Necessary for our legitimate interests (to ensure the effective management of parking facilities at our premises)

We may engage third parties to provide IT hosting services to the Club, who may have access to your personal data as part of providing this service to the Club

We may engage third parties to provide parking management services to the Club, who may have access to your personal data as part of providing this service to the Club


We may also supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations such as our commercial partners, sponsors and group companies.

Apart from our staff (including players), we do not collect any special categories personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

In addition, we reserve the right to perform statistical analysis of user behaviour and characteristics to measure interest in and use of the various areas of the Site and to ascertain the number of users that have visited particular web pages. We also keep track of what you do with our newsletters when you receive them for trends and statistics and to evaluate the efficiency of our newsletter and information service. We may provide aggregated and anonymised data (not identifying any individual) only from these analyses to third parties.

Marketing Information

We do not sell, rent, or otherwise provide personally identifiable information to third-parties without your consent, except only as set out in Disclosure (sharing) your information below.

From time-to-time we, and/or our commercial partners and/or our sponsors (if you have agreed to receive their information when you provided your personal information) would like to contact you to tell you more about the offers, services, products and other initiatives available to you.We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

We and/or our commercial partners and/or our sponsors will only contact you by electronic means if you have consented to this. However, if you are an existing customer (and have not opted out) we may contact you by electronic means about services, products and initiatives similar to those you have previously received or enquired about (unless you have chosen not to receive such electronic communications).

If, at any time after registering, you would like to change your preference and opt-in or opt-out from receiving communications from us or third-parties you can do this at any time by changing your preferences on your personal profile page, as well as from all of our emails.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Cookies

The Site uses cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit the Site, the code is retrieved, allowing an individual visitor or computer to be recognised. Full information on which cookies we deploy is available in our Cookie Policy.

We are not responsible or liable for the content, privacy policies or services offered by websites other than the Site, including those which link from the Site. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

Children and Young People

We realise and understand that children and young people under 18 ("minors") may visit the Site, or otherwise interact with us and our commercial partners. It is our policy:

  • to encourage all minors to consult with their parents or legal guardian before submitting any content or information to us, our commercial partners or other third parties. Users of the Site, or certain services on it, who indicate they are a minor may be asked to provide a valid email address for their parent or guardian so that we may verify parental consent, where required;
  • not to make a minor's participation in our activity contingent on the child disclosing any more personal information than is reasonably necessary in order to do so. Anyone known to be a minor may be allowed to participate in certain competitions and promotions, but notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Publication of a winning minor's personal details will require parental or legal guardian consent;
  • not to actively market to minors; and
  • not use (or pass to any third party) personal information on persons known to be minors for any commercial purposes.Some of the facilities or functions accessible through the Site (including betting facilities advertised or accessed through it) are not intended to be accessible by, nor are they actively advertised to, minors.Parents or legal guardians should supervise minors when online and we recommend parental control tools be put in place. Any minor using the Site and services offered is confirming that they have received the consent of their parent or a guardian to do so.
International Transfers

Some of the organisations to which we may disclose your personal information (including, but not limited to, our commercial partners) may be situated outside of the European Economic Area, in countries which may not have laws that protect privacy rights as extensively as in the United Kingdom, though we will take all reasonable steps to ensure that your information is still properly protected by implementing at least one of the following safeguards:

  • We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

We may transfer your personal information to the following:

  • Oracle Corporation (trading as Netsuite) who provide cloud storage services based in the US;
  • Caterease who provide events and catering management services based in the US.

Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Storing and retaining your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

Security

Once your personal data is received we store it as set out in this Policy. We do not store any unnecessary financial information, however if you do provide this we encrypt it for additional security. We cannot guarantee the complete security of our databases, nor that information you supply will not be intercepted while being transmitted to us over the Internet.

If we have given you a password to access certain parts of the Site, you are solely responsible for keeping the password safe and make sure you use a secure browser.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Disclosure (sharing) of your information


We have already described in the Marketing Information section of this Policy under what circumstances your personal information may be shared with our commercial and official partners and/or sponsors, if you have agreed.

In addition, there are some other reasons why we may disclose your personal information to third parties and these are as follows:

  • to other companies within our corporate group;
  • to appoint other organisations to carry out some data processing activities on our behalf. For example, mailing services, payment processing, hosting service providers, and to check your details against the Telephone Preference Service;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions of supply of any of the services provided by us (for example our ground regulations) and other agreements; and/or
  • to protect the rights, property, or safety of us, our commercial partners, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we share your personal information with third parties we will take reasonable steps to ensure that it is properly protected and processed in accordance with this Policy.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please Contact us and include your name, address, and/or email address to enable us to verify your identity.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Your legal rights

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Contact Details

We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Name of DPO: Mark Thomas

Email address: [email protected]

Postal address: FAO Data Protection Officer, Pride Park Stadium, Pride Park, Derby DE24 8XL

You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.