Club Vacancy - Ticket Office Assistant (Casual)

Derby County are seeking to recruit a Casual Ticket Office Assistant to join the Ticketing Department at Pride Park Stadium.

Working for Derby County Football Club offers a unique opportunity to be part of one of England’s most historic and passionately supported clubs. With a proud legacy, a dedicated fan base, and an exciting vision for the future, Derby County offers a dynamic and rewarding work environment both on and off the pitch. Whether you're joining the team in coaching, administration, marketing, or operations, you'll be contributing to a culture rooted in ambition, community, and progress. Employees benefit from a collaborative work environment and opportunities for professional development.

The successful candidate will be responsible for helping facilitate ticket sales in person and over the phone and fulfilling online orders for all home and away games whilst ensuring excellent customer service and being able to provide customers with accurate ticketing and service information.

Key Role Responsibilities:

Provide an excellent, professional, and effective service to supporters

Handle telephone calls, emails, and face-to-face enquiries both inbound and outbound

Greet and engage with customers in a warm, genuine, and friendly manner, ensuring that customers always receive the best possible service

Sell multiple Club products and provide alternatives and add-on sales at every opportunity

Handle and resolve customer complaints in line with Ticket Office procedures

Upsell products and services where appropriate using ticketing and service knowledge

Develop a comprehensive knowledge of all appropriate Club products and services.

Maintaining the Ticket Office by always keeping it clean and presentable

Ensure all data is collected and updated accurately in accordance with GDPR

Follow Ticketing procedures and policy and inform supporters of changes where applicable

To keep confidential any information gained regarding the Club and its personnel

To be responsible for the health, safety and welfare of customers and colleagues, complying with health and safety guidance and policy.

Continuously work to maintain, embed and improve the club’s safeguarding provision, ensuring the highest standards for safeguarding children and adults at risk.

To uphold and promote organisational policies and procedures, promoting those specifically applicable to this area of work and also including equality, diversity and inclusion.

To present and promote an appropriate public image in representing the organisation.

To undertake any other duties as may reasonably be required commensurate with the post.

Personal characteristics and experience:

GCSE or equivalent, Level C or above in Maths and English

Confident, Resilient and self-motivated

Excellent communication skills, both verbal and written

Excellent Presentation skills

Ability to work in a fast-paced, target-driven environment

Ability to prioritise and manage own workload

Work using own initiative and as part of a team

Complaint handling experience(desirable)

Customer-facing experience (desirable)

Qualifications:

Desirable

Customer Service qualification/training

Excellent spoken and written English is essential for this role, as it involves clear, accurate communication in a fast-paced, high-pressure environment.

Please note that this role is 18 years and over.

The rate of pay is £12.71 per hour.

Please note that hours are offered on a casual basis, so the successful candidates must demonstrate the ability to be flexible and be available to work on our home matchdays, typically weekends and evenings at a minimum, with additional work opportunities during the week to cover peak periods and ticketing campaigns.

Who are Derby County…

Derby County Football Club, established in 1884, is one of the founder members of the English Football League and has a rich and varied history, including two First Division titles in 1972 and 1975 and an FA Cup success in 1946. The club are currently playing in the Sky Bet Championship, the second tier of English Football following their promotion from League One in the 2023/24 season and are under the management of Head Coach John Eustace. The club also boasts a successful and respected Category One Academy, a status which has been held since 2014, and a Women’s side competing in the FA Women’s National League Northern Premier Division. Derby County recently embarked on an exciting new era following the change in ownership to Clowes Developments (UK) Limited, in the summer of 2022. Our track record of producing talent is outstanding, and we intend to protect that proud legacy, investing in key roles within the club to build on the foundations in place for success.

Everything we do as a Club is built around the three pillars of stability, integrity and progress. Our core values are:

We are proud of who we are and what we do

We are positive, inspired and passionate

We are ambitious and driven

We are prepared, honest and humble

We are the heartbeat of our community

We are the club of opportunity

Derby County employee benefits include:

10% discount at DCFC Megastore

Company Pension with Aviva

Discounts with select Club partners and sponsors

Training and development opportunities

Access to programmes and volunteering opportunities with Derby County Community Trust

How to apply…

Derby County Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment.

As part of the Club's commitment to providing a safe environment for children and young people, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.

Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.

To apply for this role, please complete an application form, which can be found HERE.

Alternatively, please copy and paste - http://thera.ms/apply - to your chosen browser.

More information can be found at https://www.dcfc.co.uk/page/jobsandcareers

The closing date for receipt of applications is Tuesday 28 July 2026. We reserve the right to close the vacancy early.

Strictly no agencies please.

Derby County Football Club’s Job Applicant Privacy Policy can be found at dcfc.co.uk.

Club Vacancy - Ticket Office Assistant (Casual)

Vacancy Overview