Registration FAQ's - Derby County

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Please read the below FAQs which may answer any queries that you have:

I'm not sure what my FanID is or if I have one?

I have purchased tickets with DCFC before:

If you have ever bought a season ticket or tickets with Derby County before (not just in the current season) then you will have a FanID. If you do not know your FanID and you have purchased tickets in the past, you can register for an account with your personal details anyway and you can leave the FanID field blank. If your details match our system records then your correct FanID will link up once registered on the website.

Another way to determine your FanID is to check your season card. Your FanID will be the eight digit number printed on your card.

You can also try our FanID recovery option by clicking here.

I have never purchased tickets with DCFC before:

If you have never bought a ticket with Derby County before (not just in the current season) then you will need to leave the FanID field blank when you register for an account. This will then generate you a new FanID.

I have received a message saying that there is already an account with the details I have entered.

This means that you already have an account registered on our website and you will need to login here. If you cannot remember your password you may need to request a password reset here.

I have received a message saying that this email has already been taken.

You can only use one email address per account on the DCFC website. If you receive this message then the email address you are trying to use has already been registered on the DCFC website meaning you may already have an account. You can try logging in here.

Alternatively please try using a different email address to register on the website.

None of these apply to me but I still cant register!

If you have tried all of the above and are still having trouble registering for an account then please contact [email protected]with your Full Name, Date of Birth and Address for further assistance.

Account Deletion Request Form

By submitting your data in this form, you are requesting your DCFC account and all associated data to be deleted.