Key Dates
HOW TO BUY A NEW SEAT ONLINE (No booking fee)
If you’ve forgotten your password, click the ‘forgot password’ link on the login page. For any other issues, please email [email protected] – remember to include your Fan ID, Full Name and postal address.
PHONE (£2 per ticket booking fee)
Call 0871 472 1884* (10am-4pm: Monday to Saturday) and select Option 1. Please ensure your contact details are readily available i.e. Fan ID, Full Name, Full Address, and Date of Birth.
Important: 0871 numbers are charged at 13p per minute plus your phone company’s access charge.
Please check dcfc.co.uk for Ticket Office opening time amendments during public holidays and on home matchdays, as these do vary.
IN-PERSON (No booking fee)
The DCFC Ticket Office (located on the west side of the stadium) is open from 10am-4pm between Monday and Saturday and at least THREE hours before kick-off and up to half-time on home matchdays.
Safe Standing Areas include the South Stand Upper and Away Supporter Section Upper.
What games are included with a Season Ticket?
Season Tickets are valid for all ‘Men’s First Team’ home league games for the 2026/27 campaign.
Will I lose my longevity discount if I take a break from buying a full Season Ticket?
Longevity discounts are only valid when purchasing full Season Tickets for consecutive seasons.
Will I lose my consecutive season discount if I attend as a Personal Assistant?
Any supporter acting as a Personal Assistant (PA) for a disabled supporter is not entitled to any benefits normally associated with a Season Ticket. This includes, but is not limited to, renewal benefits or the ability to purchase match tickets during priority sale periods.
For clarity, any season in which a supporter attends solely as a PA will be treated as a break in consecutive Season Ticket ownership in their own name. PA tickets do not accrue loyalty history, and any future Season Ticket purchased in the supporter’s own name will begin a new consecutive loyalty period from that point.
Will I receive a longevity discount in Phase Two?
No, longevity discounts are only available for Season Tickets purchased during Phase One.
How are the age bands calculated?
The age bands are calculated based on the age of the supporter on 1st August 2026.
Supporters attempting to buy concession Season Tickets may receive system errors if the date of birth on the Fan ID does not match the age band of the supporter that the Season Ticket is assigned to, consequently. It is the supporters’ responsibility to ensure the correct Date of Birth is registered for their Fan ID. If support is required, please contact the ticket office on 0871 472 1884 (Option 1).
Unless previously provided, supporters purchasing an age-related concession Season Ticket will be asked to provide proof of age either in the form of a Birth Certificate, Passport or Driving Licence in person or via emailing an attachment to [email protected].
Why is the Senior age band changing?
For the 2026/27 season, the Senior age category has changed from 65+ to 66+, in line with the UK Government’s State Pension age. This change applies to both Season Tickets and individual Match Tickets. Supporters must be aged 66 or over on 1st August 2026 to qualify for a Senior 66+ Season Ticket.
What is the minimum age to sit without an Adult?
You need to be 16 Years old to be able to sit without a known Adult aged 18 or over.
Which payment methods are not accepted?
Cash & Cheques are no longer accepted as methods of payment.
What payment methods are accepted?
Debit/Credit Card
DCFC accepts most major Debit and Credit Cards except American Express.
V12 6/10 Month Instalments (only available online)
The Club has partnered with V12 Retail Finance to offer the option to finance the purchase of a Season Ticket via a 6 or 10 month payment plan. Please note this option is only available online and is subject to credit checks and arrangement fees.
If you would like more information on V12 Retail Finance, please visit www.v12retailfinance.com.
What happens if I choose to pay on the finance option?
The system will take you to the v12 finance application page where your application will be processed, and an immediate decision made. Supporters buying online must then electronically sign the finance agreement for the purchase to be completed. Failure to sign the finance agreement may result in your season ticket transaction being cancelled.
What happens if my application is declined?
If your application is denied you must pay via an alternative payment method or contact v12 finance directly on [email protected] or 02920 468916.
When is the first payment taken?
The first payment is taken a month after the contract is signed and will include the arrangement fee.
Can I make changes to the finance agreement?
Once the finance agreement has been signed if you would like to change the date or pay off the amount borrowed in full you must contact v12 finance on 02920 468918 or email [email protected]. The Club cannot make any changes to your finance agreement.
Where can I find more information on v12 Finance?
If you would like to find out more information on v12 Finance please visit https://www.v12seasonticketfinance.com/ or https://www.v12retailfinance.com/customer/helpful-....
Derby County (The Rams) Limited TA Derby County Football club acts as a credit broker not a lender, authorised and regulated by the Financial Conduct Authority, Registration number 984692 and will introduce you to V12 Retail Finance Limited, registration number 679653, to complete your application for finance.
Derby County (The Rams) Limited TA Derby County Football club, 14190771, Ednaston Park Painters Lane, Ednaston, Ashbourne, England, DE6 3FA
V12 Retail Finance Limited act as a credit broker and not a lender and introduces you to Secure Trust Bank Plc T/A V12 Retail Finance, its parent company. If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the product chosen and the amount of credit taken out.
Credit is subject to status and affordability and is only available to UK residents aged 18 and over. Minimum and maximum spend applies. Failure to maintain payments may mean charges are incurred, more is repaid than borrowed and it can make future borrowing more difficult.
Why is my Season Ticket more expensive than last year?
Season Ticket prices for the 2026/27 season have increased across all age bands. In addition, your Season Ticket cost may have risen due to a change in age band.
How many Season Tickets can I purchase?
One Season Ticket will be issued for each qualifying Fan ID and, as part of the purchase process, the supporter must agree to the Club’s updated Terms & Conditions and comply with a new Code of Conduct. Supporters must not allow other individuals to use their Season Tickets; this is because Season Tickets are non-transferable.
What are the booking fees for Season Tickets?
There is a fixed £2 booking fee per Season Ticket, irrespective of age band, when purchasing via telephone, however; there will be NO booking fee per Season Ticket sold online.
Will I receive a New Season Ticket card?
2025/26 Season Ticket cards already issued will be reactivated for the 2026/27 Season, with new cards only being issued to those supporters either buying a new Season Ticket, upgrading from a 25/26 Half Season Ticket or changing seat location and/or changing age band.
New cards will be posted to the address registered with the Fan ID free of charge before the season starts. It is supporters’ responsibility to keep their contact details up to date. Supporters can review and amend their contact details online via the Club’s Website, or by contacting DCFC Ticket Office.
A relative passed away and I wish to take on the ownership of the seat?
Please email [email protected] for further guidance.
Seasonal Car Parking
How do I purchase seasonal parking in Car Park A or B (standard width spaces)?
You can purchase your car park pass by going to the ‘Buy New Season Tickets’ section on our website, located under the ‘Season Tickets’ tab. After selecting the Seasonal Car Park Season Ticket, choose the relevant Car Park (A or B) and add it to your basket. If you are a valid Blue Badge holder, a discount will be applied at the ‘basket stage’.
Supporters that didn’t purchase Seasonal Car Parking in 2025/26 will be able to purchase a car park pass during phase two, subject to availability.
Is there dedicated accessible parking at Pride Park Stadium for home supporters and where are these spaces located?
Yes, accessible parking spaces are available in the East and West Stand Car Parks for home supporters. These spaces are located approximately 75-100 yards from the turnstiles/accessible entrances.
Disabled Supporters
To support disabled supporters planning for the upcoming season, we have published updated guidance within our Accessibility FAQs, including information on Season Tickets, and matchday & seasonal parking. Supporters can find these sections by scrolling down the page.
Having Issues Renewing/Purchasing
Why isn’t my bank card being accepted online?
This could be because:
Please ensure all requested information is inputted correctly.
