Key Dates

  • Monday 26th February (10am) – 2024/25 Season Tickets on sale (Phase One)
  • Friday 26th April (4pm) – 2024/25 Season Tickets off sale (Phase One)

HOW TO RENEW ONLINE – From Monday 26th February 10am (No booking fees)

  • Visit www.dcfc.co.uk
  • Select the ‘Tickets & Hospitality’ Tab
  • Log into your account
  • Select ‘Renew Your Season Ticket’ located under the ‘Season Tickets’ tab.
  • From the drop down box, select ‘Season Ticket 2024/2025’
  • Select 'Proceed’
  • Select ‘Proceed to Checkout’
  • Select delivery method and click ‘Next’
  • Select payment method
  • Agree to the Terms & Conditions
  • Click ‘Pay’

HOW TO BUY A NEW SEAT ONLINE – From Monday 26th February 10am (No booking fees)

  • Visit www.dcfc.co.uk
  • Select the ‘Tickets & Hospitality’ Tab
  • Log into your account
  • Select ‘Buy New Season Tickets’ located under the ‘Season Tickets’ tab.
  • Click ‘Buy’ on the Season Ticket you wish to purchase
  • Click on the relevant block you wish to sit in and select a seat
  • Select ‘Add to basket’
  • Select the relevant Age Band from the dropdown (Age Bands are calculated on 1st August 2024).
  • Check the owner and seat details are correct.
  • Select ‘Proceed to checkout’
  • Select delivery method and click ‘Next’
  • Select payment method
  • Agree to the Terms & Conditions
  • Click ‘Pay’

If you’ve forgotten your password, click the ‘forgot password’ link on the login page. For any other issues, please email [email protected] – remember to include your Fan ID, Full Name and postal address.

PHONE (£2 per ticket booking fee)

Call 0871 472 1884* (10am-4pm: Monday to Saturday) and select Option 1. Please ensure your contact details are readily available ie. Fan ID, Full Name, Full Address, and Date of Birth.

Important: 0871 numbers are charged at 13p per minute plus your phone company’s access charge.

IN-PERSON (No booking fee)

The DCFC Ticket Office (located on the west side of the stadium) is open from 10am-4pm between Monday and Saturday and at least THREE hours before kick-off and up to half-time on home matchdays

How much are Season Tickets?



What games are included with a Season Ticket?

Season Tickets are valid for all ‘Men’s First Team’ home league games for the 2024/25 campaign.

Can I renew my seat from the current 2023/24 Season?

2023/24 Full and Half Season Ticket holder seats are being held for renewals until 4pm Friday 26th April 2024. Supporters wanting to renew should select ‘Renew Your Season Ticket’ from the ‘Season Tickets’ tab and not ‘Buy New Season Tickets’.

Will I be able to move to a new seat for the 2024/25 Season?

Supporters wanting to renew in a different seat should follow the ‘HOW TO BUY A NEW SEAT ONLINE’ step by step guide above. Please note during Phase One, supporters may only move to seats that are not being held for renewals.

If I’ve held a Season Ticket for consecutive seasons, will I receive a discount?

Yes, Season Ticket discounts are based on full consecutive season longevity, please see below.

0-4 consecutive full seasons will receive 25% discount off general admission, when compared to purchasing on a match-by match basis.

5-9 consecutive full seasons will receive 30% discount off general admission, when compared to purchasing on a match-by match basis.

10+ consecutive full seasons will receive 35% discount off general admission, when compared to purchasing on a match-by match basis.

* Due to the 2020/21 season being played behind closed doors, the 2020/21 season does not count towards the “consecutive full seasons” of having held a Season Ticket.

How are the age bands calculated?

The age bands are calculated based on the age of the supporter on 1st August 2024.

Supporters attempting to buy concession Season Tickets may receive system errors if the date of birth on the Fan ID does not match the age band of the supporter that the Season Ticket is assigned to, consequently. It is the supporters’ responsibility to ensure the correct Date of Birth is registered for their Fan ID. If support is required, please contact the ticket office on 0871 472 1884 (Option 1)

Unless previously provided, supporters purchasing an age-related concession Season Ticket will be asked to provide proof of age either in the form of a Birth Certificate, Passport or Driving Licence in person or via emailing an attachment to [email protected]

What is the minimum age to sit without an Adult?

You need to be 16 Years old to be able to sit without a known Adult aged 18 or over.

Which payment methods are not accepted?

Cash & Cheques are no longer accepted as methods of payment.

What payment methods are accepted?

Debit/Credit Card

DCFC accepts most major Debit and Credit Cards except American Express.

V12 6/10 Month Instalments (only available online)

The Club has partnered with V12 Retail Finance to offer the option to finance the purchase of a Season Ticket via a 6 or 10 month payment plan. Please note this option is only available online and is subject to credit checks and arrangement fees.

The arrangement fee will be calculated as a % of the total value of your basket depending on the length of the payment plan. The arrangement fees are as follows.

6 Months – 7.79% of basket value

10 Months – 10.17% of basket value

If you would like more information on V12 Retail Finance, please visit www.v12retailfinance.com.

What happens if I choose to pay on the finance option?

The system will take you to the V12 finance application page where your application will be processed, and an immediate decision made. Supporters buying online must then electronically sign the finance agreement for the purchase to be completed. Failure to sign the finance agreement may result in your season ticket transaction being cancelled.

What happens if my application is declined?

If your application is denied you must pay via an alternative payment method or contact V12 finance directly on [email protected] or call 02920 468916.

When is the first payment taken?

The first payment is taken a month after the contract is signed and will include the arrangement fee.

Can I make changes to the finance agreement?

Once the finance agreement has been signed if you would like to change the date or pay off the amount borrowed in full you must contact V12 finance on 02920 468918 or email [email protected]. The Club cannot make any changes to your finance agreement.

Where can I find more information on V12 Finance?

If you would like to find out more information on V12 Finance please visit https://www.v12seasonticketfinance.com/ or https://www.v12retailfinance.com/customer/helpful-information/faqs

Why is my Season Ticket more expensive than last year?

As previously communicated, Season Ticket prices for the 2024/25 campaign have increased for the first time in five years.

How many Season Tickets can I purchase?

One Season Ticket will be issued for each qualifying Fan ID and, as part of the purchase process, the supporter must agree to the Club’s updated Terms & Conditions and comply with a new Code of Conduct. Supporters must not allow other individuals to use their Season Tickets. Season Tickets and Season Ticket Holder benefits are non-transferable as per the Clubs T’s and C’s.

What are the booking fees for Season Tickets?

There is a fixed £2 booking fee per Season Ticket, irrespective of age band, when purchasing via telephone, however; there will be NO booking fee per Season Ticket sold online.

Will I receive a New Season Ticket card?

Existing 2023/24 Season Ticket cards that have been renewed during Phase One will be reactivated for the 2024/25 Season.

New cards will be issued to those supporters either buying a new Season Ticket, changing seat location, and/or changing age band.

Season Ticket Holders located in the South Stand Upper will also be issued new cards.

New cards will be posted to the address registered with the Fan ID free of charge before the first home league game of the 2024/25 season.

A relative passed away and I wish to take on the ownership of the seat?

Please email [email protected] for further guidance.

Disabled Supporters – Season Tickets

How do I renew my 2024/25 Season Ticket together with my 2024/25 Personal Assistant Season Ticket?

To help simplify your renewal process, all you are required to do is renew your own Season Ticket at the relevant price and, if you had parking previously, purchase the relevant car parking.

If you require a 2024/25 Personal Assistant Season Ticket, prior approval is required by the club’s Disability Access Officer, [email protected]. Once approved and after the Disabled Supporter has purchased their 2024/25 Season Ticket, the Personal Assistant Season Ticket will be renewed automatically.

(The club reserves the right to seek additional proof of disability where there is an element of reasonable doubt relating to the need for a Personal Assistant/Essential Companion complimentary ticket).

For more information, please follow the link below;

Disabled Supporter Information - Derby County (dcfc.co.uk)

I am a disabled supporter looking to purchase a 2024/25 Season Ticket for the first time, what do I do?

Please contact the Disability Access Officer (contact information above).

I am a disabled supporter and would like to renew/purchase a 2024/25 season ticket, how can I do this?

ONLINE (Renewals)

  • Visit www.dcfc.co.uk
  • Select the ‘Tickets & Hospitality’ Tab
  • Log into your account
  • Select ‘Renew Your Season Ticket’ located under the ‘Season Tickets’ tab.
  • On your ‘Personal Assistant’ Season Ticket, select “Not sure, keep my seat for the time being”.
  • On your own Season Ticket, select “Yes, I want to renew now, to series:”
  • From the drop down box, select ‘Season Ticket 2024/2025’
  • Select 'Proceed (1 Items)’
  • Select ‘Proceed to Checkout’
  • Select delivery method and click ‘Next’
  • Select payment method
  • Agree to the Terms & Conditions
  • Click ‘Pay’

** Your 2024/25 Personal Assistant Season Ticket will be renewed automatically, providing this has been approved by the Disability Access Officer. If your 2024/25 Personal Assistant Season Ticket has not been approved, please inform the Disability Access Officer prior to renewing your 2024/25 Season Ticket.

PHONE

Please call our disability phoneline on 01332 667528 (10am-4pm: Monday to Saturday). Please ensure your contact details are readily available, including Fan ID, full name, full address, and date of birth.

IN PERSON

The Ticket Office (located on the west side of the stadium) is open from 10am-4pm between Monday and Saturday and at least THREE hours before kick-off and up to half-time on home matchdays.

When do I need to renew my Season Ticket/Seasonal Car Parking by?

We strongly advise that you renew your Season Tickets & Seasonal Car Parking during phase one (before 4pm, Friday 26th February 2024). We will not be able to guarantee that your current seating and parking arrangements will be available after this time.

Seasonal Car Parking

Which car parks are available to buy on a seasonal basis?

Supporters that purchased a 2023/24 Seasonal Car Park A or B pass will be able to purchase their 2024/25 seasonal car parking at the same time as their 2024/25 Season Ticket.

How do I process my Seasonal Parking in Car Park A or B?

If you are a 2023/24 Seasonal Car Park Pass Holder, you can purchase your car park pass by navigating to the ‘Buy New Season Tickets’ section located under the ‘Season Tickets’ tab. After selecting the Seasonal Car Park Season Ticket, select the relevant Car Park (A or B) and add to your basket. If you are a valid Blue Badge holder you will receive a discount at the ‘basket stage’.

Supporters that didn’t purchase Seasonal Car Parking in 2023/24 will be able to purchase a car park pass during phase two, subject to availability.

Do Blue Badge Holders receive a discount on their seasonal car parking?

Yes, the discount is applied at the ‘basket stage’ for valid Blue Badge holders.

You will need to provide a copy of your Blue Badge (both sides), prior to purchase, and this should be sent to [email protected] (please make sure you include the full name of the disabled supporter and Fan ID number).

I require accessible car parking, however, only Car Parks A & B are available online, what do I do?

Disabled supporters that have a 2023/24 Seasonal East or West Accessible Car Park Pass should contact [email protected] or call 01332 667528 to purchase their 2024/25seasonal car parking space.

Unfortunately, we do not have any seasonal accessible parking spaces available for the 2024/25 season for ‘new customers’ and are no longer operating a waiting list, due to the number of disabled supporters that are still currently waiting for a space.

Please refer to our Matchday Travel Page for alternative parking options, if you are unsuccessful in securing an accessible car parking space.

Having Issues Renewing/Purchasing

Why isn’t my bank card being accepted online?

This could be because:

  • American Express is not accepted.
  • Card details incorrectly inputted.
  • Card you are paying with is not registered to the same address and/or postcode as the lead Fan ID currently in use for the transaction.
  • Bank has declined the payment due to lack of funds.

Please ensure all requested information is inputted correctly.

The transaction crashed and now I can’t access my renewals.

The best thing to do in this scenario is simply to wait 1 hour and try again. The ticketing system has an automated process that wipes all idle sessions after 1 hour. If that does not work, try logging out and logging back in again.

My seat doesn’t appear when I click ‘RENEW’.

This could be because:

  • Your previous transaction crashed.
  • You no longer have an active 2023/24 Season Ticket to renew.
  • It has already been renewed.

What should I do if my seat doesn’t appear when I click ‘RENEW’?

There are two ways to check what this issue might be:

  • If your previous transaction crashed the seat will appear to be occupied if you go through to the seating plan. This doesn’t mean someone has purchased your seat, it means your seat is reserved and cannot be accessed.
  • If you applied for and received a 2023/24 Season Ticket refund your seat will be vacant, meaning you should be able to go through to the seating plan and select your seat off the seat map.