Disability Access Officer: Emma Drury
Telephone: 01332 667528
Email: [email protected]
Planning your trip to Pride Park Stadium? We’ve made it easy to find everything you need to know before matchday.
Our Accessibility FAQs are packed with useful information to answer your key questions and help you feel confident ahead of your trip.
Pride Park Stadium Accessibility Photo Guide: Click Here
Accessibility Maps: Click Here
Can I bring a Personal Assistant/Essential Companion?
Yes. A complimentary ticket is available for a Personal Assistant attending with a disabled supporter, in accordance with your club’s policies and eligibility.
Is there parking available for away supporters with a Blue Badge?
Yes. Designated onsite parking spaces are available for away supporters with a Blue Badge. These spaces are approximately a 2–3-minute walk from the away section of the stadium.
How do I book a Blue Badge parking space?
To book a space, please contact your club,once tickets go on sale. Spaces are subject to availability.
What are the standard parking options for away supporters?
How do I book standard parking at the Conference Centre?
To book match by match parking at this location, please Click Here (subject to availability)
Can I bring an assistance dog?
Yes. Please email [email protected] or call 01332 667528 in advance to make suitable arrangements.
Are ear defenders available?
Yes. You can reserve a pair in advance by calling the Accessibility Team on 01332 667528 (subject to availability).
Is Audio Descriptive Commentary available?
Yes. Reserve a receiver at least 24 hours before kick-off by calling 01332 667528 or email [email protected] (please include full name, contact number and seat details). You must bring your own round jack earphones.
How do I get to Pride Park Stadium by car?
Driving directions are available via our Matchday Travelwebpage.
What public transport options are available?
Public transport information, including bus and rail options, can be found on our Matchday Travelwebpage.
Where can I find accessibility information for Derby Train Station?
You can access it Here
How do I walk from Derby Train Station to Pride Park Stadium?
This route is wheelchair accessible with level footpaths and crossings.
Are there matchday traffic restrictions?
Yes. A traffic exclusion zone is in effect 90 minutes before kick-off and up to 60 minutes after full-time on Derwent Parade and Royal Way, depending on crowd movement.
How can I stay updated on travel disruptions?
To help you get to the game smoothly, we’ve provided quick links to live traffic updates and the latest rail service disruptions. Whether you’re travelling as a home or away supporter, check the updates below before you set off to avoid delays and make your journey as stress-free as possible.
Traffic Updates:https://www.traffic-update.co.uk/traffic/derby.asp
Rail Disruptions
When do turnstiles open on matchday at Pride Park Stadium?
Turnstiles open approximately 90 minutes before kick-off.
Is there transport available around the stadium?
Yes. A free shuttle buggy service operates around onsite car parks (excluding Car Park B), the Away Coach Park, and around the stadium perimeter. It runs up to kick-off and resumes after the final whistle but may pause temporarily due to congestion.
Where is the away coach park located?
The away coach park is located opposite the south-east corner of the stadium.
How far is it to walk from the away coach park to the away section seating area (south-east corner)?
It is approximately a 2 - 3-minute walk
I have arranged to collect my tickets at Pride Park Stadium, where do I go?
The Away Ticket Office is located at the southeast corner of the stadium.
When does the Away Ticket Office open?
Our Away Ticket Office opens 1 hour 30 minutes before kick-off.
Which turnstiles do away supporters use?
Away supporters enter the stadium through turnstiles 43-48. The specific turnstile you should use depends on where your seat is located.
Which entrance should I use for accessible access?
For those supporters unable to use a turnstile, please enter via Gate S or T (South-East corner). It’s step free, and stewards are available to assist if needed.
Are accessible toilets available?
Yes. Accessible toilets are located within the away section. They operate using a Radar key. Please bring your own or ask a steward if you need assistance.
Where is the away section seating located?
The away section seating is located in the south-east corner of the stadium.
What accessible seating is available?
Please notify your club when purchasing tickets to ensure correct seating. Locations may vary for some fixtures.
Can I sit elsewhere in the stadium with my PA if I don’t need accessible seating?
Yes. If you do not require accessible seating, you may sit anywhere with your PA (subject to away club approval), provided you can safely access the area.
Where are the First Aid Rooms at Pride Park Stadium?
First aid rooms are in the southwest and northwest corners of the stadium. If you need assistance, please speak to the nearest steward.
Will stewards be available to help?
Yes, stewards are available throughout the stadium to assist supporters, as needed.
What should I know about crowds and sensory-friendly tips?
Are there accessible hotels nearby for overnight stays?
Premier Inn
What is the Matchday Text Service?
Number: 88440
On a matchday, you can report incidents or concerns directly to Derby County Match Control. This includes the use of discriminatory language, anti social behaviour or any health & safety concerns.
How to Use:
You must start your text with Derby County, then your message and send to 88440. Please include as much information as possible, including the stand, row, seat number and names where possible.
How do I navigate Pride Park using What3Words?
Download the what3words app or visit their websiteand enter the 3-word address.
Key Locations:
What other things are there to do in Derby?
Please visit Visit Derby for suggestions of things to do and see.
How do I report an incident or concern?
To report an incident or concern, please visit our Reporting an Incident or Concern webpage.
How do I make a complaint?
Email: [email protected]
To view our complaints policy, click here.
