We believe that the safety and security of all visitors to Pride Park Stadium is paramount in ensuring that everybody can enjoy matchday. We want everybody to enjoy the game as much as possible, but supporters should be mindful and respectful of other supporters sharing in the matchday experience too.
Whilst it is a rare occurrence at Pride Park Stadium, there are times when the behaviour of other fans may be regarded as unacceptable, you can report directly to Derby County Match Control through our matchday text service.
Start your text with DCFC then type your message to 88440.
Please include as much information as possible including the Stand, Row, and Seat details of where the incident occurred. Your text will be treated in the strictest of confidence as we identify and deal with the perpetrators.
If you have any safeguarding concerns, please email the Dedicated Safeguarding Officer at [email protected], or speak to a member of staff.
We have a comprehensive safeguarding strategy, policies, protocols and case management system to prevent abuse and promote the wellbeing of our young people, staff, volunteers and visitors.
For more information on safeguarding, please click here.
The club offers all parents/guardians the opportunity to collect a free-of-charge wristband from Rammie and Ewie’s Activity Zone, located within Harrison's Hub in the North-East Corner, that their child can wear on the day of the game.
Parents/guardians can write their contact details, stand, and seat number on the wristband, and then if their child was to become separated from them or felt unsafe, they could then approach a steward or DCFC member of staff and show their wristband. The steward or staff member will then duly contact parents/guardians.
If a supporter becomes unwell at Pride Park Stadium and requires medical assistance, then we strongly advise that the nearest steward is made aware who will ensure that the crowd medical team is notified, and that appropriate care is provided.
It is also important to note that the responsibilities of the crowd medical teams are separate to the club’s first-team medical team.
For further information, please view our dedicated Medical Emergencies page.
If you need to bring essential medication into the stadium, then please email [email protected] or call the Accessible Ticketing and Enquiries Line on 01332 667528.
Supporters are reminded about the importance of adhering to ground regulations and to act responsibly when visiting Pride Park Stadium.
Discriminatory behaviour which threatens the safety of any sector of the fanbase or makes them feel uncomfortable will not be tolerated and the club will seek the strongest sanctions possible, and similarly, entering the pitch without permission, carrying, or using smoke bombs/flares or pyrotechnics, throwing objects, and drug use will not be tolerated.
All identified offenders will be reported by the club to the police and subsequent prosecution could result in a permanent criminal record, which may affect their employment and education, and could result in a prison sentence.
You can also view all prohibited items here.
Persistent Standing: Fans are also reminded that persistent standing, excluding in the stadium’s licensed and designated safe standing areas, is not permitted and supporters will be told to take their seats throughout the game.
Smoking and Vaping: There is no smoking or use of e-cigarettes permitted inside Pride Park Stadium, including concourse level. Anyone in breach of this club policy may find themselves ejected from the stadium.
The club will seek to respond to all complaints within 10 working days of receipt. Thereafter complaints will, if appropriate, be subject to internal investigations.
Complaints should be made either via email to [email protected] or in writing to:
Supporter Liaison Officer
Pride Park Stadium
Pride Park Derby
DE24 8XL
You can also use our online complaints form here.
To view our full Complaints Policy, please click here.
If you are not satisfied with the club’s response, you may contact the Independent Football Ombudsman (IFO).
However, the IFO has no authority to deal with any complaints until you have contacted the club.
Independent Football Ombudsman
Premier House
1-5 Argyle Way
Stevenage Hertfordshire
SG1 2AD
To view the Flags and Bags Policy, please click here.
For the club’s full Ground Regulations, please click here.
For all the relevant information and steps on how to report an incident or concern on a matchday, please click here.
If you’re outside the stadium or on your way to/from a game, the club would advise that you report any form of anti-social behaviour, discrimination, or abuse to Kick It Out through their online reporting form or via their reporting app - this is available on both iOS and Android, or alternatively email Kick It Out at [email protected].
Derby County Football Club provide licensed standing areas for domestic fixtures.
All supporters wishing to attend domestic fixtures in licensed standing areas are required to comply with this Code of Conduct at all times, and we ask that you read the information below.
This Code of Conduct does not replace any other ground rules but shall include (but not be limited to) the club’s Ticketing Terms and Conditions.
Any non-compliance with this Code of Conduct may result in sanctions being applied, including but not limited to non-admittance or ejection from the stadium and/or the club losing the right to maintain licensed standing areas.
With this in mind, when attending the match in licensed standing areas, please:
