Matchday Safety

The club will seek to respond to all complaints within 10 working days of receipt. Thereafter complaints will, if appropriate, be subject to internal investigations.

Complaints should be made either via email to [email protected] or in writing to:

Supporter Liaison Officer

Pride Park Stadium

Pride Park Derby

DE24 8XL

You can also use our online complaints form here.

If you are not satisfied with the club’s response, you may contact the Independent Football Ombudsman (IFO).

However, the IFO has no authority to deal with any complaints until you have contacted the club.

Independent Football Ombudsman

Premier House

1-5 Argyle Way

Stevenage Hertfordshire

SG1 2AD

To view our full Complaints Policy, please click here.

Whilst it is a rare occurrence at Pride Park Stadium, there are times when the behaviour of other fans may be regarded as unacceptable, you can report directly to Derby County Match Control through our matchday text service.

Start your text with DCFC then type your message to 88440.

Please include as much information as possible including the Stand, Row, and Seat details of where the incident occurred. Your text will be treated in the strictest of confidence as we identify and deal with the perpetrators.

If you have any safeguarding concerns, please email the Dedicated Safeguarding Officer at [email protected], or speak to a member of staff.

We have a comprehensive safeguarding strategy, policies, protocols and case management system to prevent abuse and promote the wellbeing of our young people, staff, volunteers and visitors.

For more information on safeguarding, please click here.

You can also learn more about reporting an incident or concern here.

There is no left luggage service available at the stadium on matchdays and it is not possible to leave any suitcase, large holdall or pushchair/baby buggy anywhere at the stadium.

Mobility scooters can be brought into the stadium for fans sitting in wheelchair spaces, but there are no other storage facilities available at the stadium.

Unfortunately Pride Park Stadium does not currently accommodate a baby changing facility within the concourses.

The club offers all parents/guardians the opportunity to collect a free-of-charge wristband from Rammie and Ewie’s Activity Zone, located within Harrison's Hub in the North-East Corner, that their child can wear on the day of the game.

Parents/guardians can write their contact details, stand, and seat number on the wristband, and then if their child was to become separated from them or felt unsafe, they could then approach a steward or DCFC member of staff and show their wristband. The steward or staff member will then duly contact parents/guardians.

To view the Flags and Bags Policy, please click here.

There is no smoking or use of e-cigarettes permitted inside Pride Park Stadium, including concourse level.

Anyone in breach of this club policy may find themselves ejected from the stadium.

For Medical Emergencies, please click here.

For the club’s full Ground Regulations, please click here.

Supporters are reminded about the importance of adhering to ground regulations and to act responsibly when visiting Pride Park Stadium.

Discriminatory behaviour which threatens the safety of any sector of the fanbase or makes them feel uncomfortable will not be tolerated and the club will seek the strongest sanctions possible, and similarly, entering the pitch without permission, carrying, or using smoke bombs/flares or pyrotechnics, throwing objects, and drug use will not be tolerated.

All identified offenders will be reported by the club to the police and subsequent prosecution could result in a permanent criminal record, which may affect their employment and education, and could result in a prison sentence.

Persistent Standing: Fans are also reminded that persistent standing, excluding in the stadium’s licensed and designated safe standing areas, is not permitted and supporters will be told to take their seats throughout the game.

Please click here for all the relevant information and steps on how to report an incident, concern or make a complaint.