Looking to purchase a RamsTV subscription but have a few questions?
Domestic Streaming
For the 2018/19 season for the first time, RamsTV will be able stream mid-week Sky Bet Championship fixtures on the dcfc website domestically to fans in the UK and Republic of Ireland. If a mid-week game is selected to be the featured fixture on Sky Sports, the fixture will be unavailable on RamsTV,
Below you can find a confirmed list of mid-week fixtures that will be available to stream on RamsTV domestically:Please check back for more information as new fixtures are announced. Packages will go on sale on the week of the fixture.
(Fixtures will be announced here once the club are notified)
Due to the EFL's Broadcasting Rights, the below fixtures will only be available via a live stream in select countries. For more information on these countries please click here:
- Saturday 26th January 2019 - Accrington Stanley Vs Derby County (*Please note, as this fixture is a Emirates FA Cup fixture RamsTV will not be able to provide a live video stream due to broadcasting rights. Live audio commentary will still be available to all subscribers.)
- Friday 1st February 2019 - Preston North End Vs Derby County (Sky Sports)
Games are selected for TV coverage with 5 weeks notice from the original date of the fixture by the EFL. If a fixture is not on this list and is due to be played within 5 weeks then you can expect the fixture to be available on RamsTV. Please check back for more information as new fixtures are announced.
Browser and device restrictions
Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.
Unfortunately, due to an upgrade to the browser Microsoft Edge, the live stream may not be supported by this browser. We advise that Google Chrome is used as a preferred browser when live streaming games.
I'm experiencing issues with the live streaming and audio, what can I do?
If you are experiencing issues with the live stream or audio commentary, please perform a hard refresh of your browser. On laptops or desktops, this can be done by pressing 'Ctrl' and 'F5' simultaneously on your keyboard. If using an Apple Mac, please press the '⌘ Cmd', '⇧ Shift' and 'R' keys on your keyboard simultaneously.
If you are attempting to watch the live stream from abroad, please ensure you are NOTconnected to a work network or similar which may change your location.
For the best support with the live stream and audio commentary, the recommended browser is Google Chrome on desktop devices. If you are using a mobile device or tablet, please download our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.
For help downloading Google Chrome on a laptop or desktop, our Website Support Team have made a handy guide that is available to download here.
For help downloading Google Chrome on an Apple desktop or laptop, a guide is available to download here.
The stream is buffering and I keep getting still images?
This is usually due to a weak connection, please try moving closer to your router or you can lower the quality of the stream using the cog symbol at the bottom of stream.
If I’m going abroad and want to purchase a live stream game, can I do so before I leave or does this have to be done once I’m abroad?
Supporters who are travelling abroad during the 2018/19 season and wish to purchase the live stream pay-per-view package will only be able to do so once they are outside of the UK & Ireland. The option to buy this package will remain unavailable until supporters are outside of the UK & Ireland.
What territories are the live stream packages not available in?
The live stream packages are not available for purchase in the United Kingdom of Great Britain and Northern Ireland or Republic of Ireland, this includes the following territories unless specified above in the new domestic stream rule:
* United Kingdom of Great Britain and Northern Ireland (including Wales, Scotland and England)
* Republic of Ireland
* Isle of Wight
* Isle of Man
* The Channel Islands (including Jersey and Guernsey)
I’ve purchased a live stream package, what can I do for games that are televised?
For all televised fixtures, supporters who have purchased this package and are not in one of the select countries you can view from, will still be able to listen to the live audio commentary as part of their package instead.
If I purchase a monthly package and choose to cancel it after 3 months, can I then repurchase this package at a later date in the season?
The monthly packages automatically renew every month, however supporters can cancel and re-purchase at any time they wish. You are not limited to only one monthly package per season.
What first-team games are available to watch live on RamsTV?
Sky Bet Championship matches are available to watch on RamsTV, providing they are not already televised fixtures. Carabao Cup and Emirates FA Cup matches are not available to watch via a live stream on RamsTV, however live audio commentary is available.
Can I change the card used to pay for my subscription package?
Supporters can change the card used to pay on at any time. If you wish to do this, please follow top right arrow next to your name, then select 'Your Account' and then under where your Fan ID is located you'll see 'Stream Account', where you will be able to manage your subscriptions from there.
Will the live audio commentary be provided by Derby County or will this be BBC Radio Derby commentary?
Derby County will continue to have live audio commentary provided by BBC Radio Derby.
I’ve purchased an International live stream package, am I able to watch the fixtures through my TV?
Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable. All other means are strictly forbidden under this ruling.
I am having trouble logging into my account
If you are experiencing issues logging into your DCFC account then please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist you further.
I wish to update my Email address
You can update your email address by navigating to the edit your profile section of the website once logged in. Users with an active RamsTV stream subscription will need to email [email protected] to give notification of your new email address so we can link up your stream account correctly to the website.
I want to cancel my subscription to RamsTV
If you wish to cancel your subscription, Please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist your further.
I have a RamsPlayerHD Subscription that is yet to expire, is this carried over onto the new RamsTV Subscription?
The previous RamsPlayerHD subscriptions were not provided by Derby County, these were provided by the EFL and are therefore not carried over to the new RamsTV service.If you would like to know about any refund you are entitled to for your RamsPlayerHD subscription, or to cancel this subscription, please contact the EFL either via an email to [email protected] or by telephone on 01772 325800.
If you have a question that has not been answered on this page then please contact [email protected]† and a member of the team will reply as soon as possible.
† Please note, due to the technical nature of some of the website queries, we cannot accept telephone calls to discuss these. All website queries must be emailed to the email address stated above, and we cannot guarantee a response if we are contacted other than through this email address.
