Please use the below drop-down menus to navigate through our RamsTV FAQs:
Please use the below drop-down menus to navigate through our RamsTV FAQs:
You must be logged in to your account or have a registered account before you are able to purchase any package. To purchase please click here.
Monthly live video subscriptionsare only available to supporters based outside of the UK, Ireland or Channel Isles. Your IP address must be showing as outside of these locations to purchase this subscription.
Monthly audio packages are available worldwide.
The monthly video and audio packages automatically renew every month, however supporters can cancel and re-purchase at any time they wish. You are not limited to only one monthly package per season.
How to watch/listen when purchased
Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.
On the day of a match, a live takeover bar will appear at the top of the website with options to watch or listen. Please see the tab further down on how to watch on the DCFC App. Please ensure you are logged in to your account in good time before kick-off to avoid any delay on using your relevant subscription.
Subscription Management
To manage any subscriptions already purchased you should visit the ‘Your Account’ page when logged in. On the desktop website, please select your name at the top, then select 'Your Account' from the drop down menu. Then under where your Fan ID is located you'll see 'Stream Account', Please select this option, you will be able to see and manage your subscription from there. If you wish to do this on a mobile/tablet device, please click on the little person icon at the top of your screen, and on the drop down menu select 'Your Account'. If you then scroll down to your Fan ID you will seen an option called 'Stream Account' which you will need to select. From there you will be able to see and manage your subscription.
Derby County accept all major Credit and Debit cards (excluding American Express).
If you have any queries then please read the rest of our FAQs page where we detail as much information as possible, otherwise please contact [email protected] and a member of the team will reply as soon as possible.
Pay-Per-View
Supporters who are based overseas outside of the UK, Ireland or channel Isles will be able to purchase pay-per-views of DCFC league games.
If you are travelling overseas during the season and wish to purchase a live stream pay-per-view of a game will only be able to do so once they are outside of the UK, Ireland or channel Isles.
Pay-per-views will go on sale on the week of the fixture. To purchase please click here.
All international pay-per-views are priced at £10.00. This price has been set by the EFL. Derby County accept all major Credit and Debit cards (excluding American Express).
How to watch when purchased
Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.
On the day of a match, a live takeover bar will appear at the top of the website with the option to watch. Please see the tab further down on how to watch on the DCFC App. Please ensure you are logged in to your account in good time before kick-off to avoid any delay on using your relevant subscription.
The option to buy a pay-per-view will remain unavailable until supporters are outside of the UK & Ireland unless this is a fixture that falls outside of the regular 3pm kick-off time and is not a televised fixture. Information on domestic streaming can be found on the below tab.
RamsTV will be able stream Sky Bet Championship fixtures that fall outside of the blocked hours (not between 14:15 – 17:15 on a Saturday) to supporters inside the UK, Republic of Ireland and Channel Isles. If a game is selected for live TV coverage outside the blocked hours then the fixture will be unavailable to Domestic supporters on RamsTV. Away DCFC fixtures that fall outside of the blocked hours will only be available Domestically at the home club's discretion and the EFL. Fixtures taking place on Bank Holidays or Easter will also be unavailable for Domestic streaming unless stated otherwise.
All available Domestic pay-per-views are priced at £10.00. This price has been set by the EFL.
Pay-per-views will go on sale on the week of the fixture. To purchase please click here.
How to watch when purchased
Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.
On the day of a match, a live takeover bar will appear at the top of the website with the option to watch. Please see the tab further down on how to watch on the DCFC App. Please ensure you are logged in to your account in good time before kick-off to avoid any delay on using your relevant subscription.
If you have any questions regarding Domestic Streaming then please email [email protected]
Due to EFL Broadcasting rights we are unable to offer live video coverage of games that are selected for live television coverage unless you are in a country that is exempt from these rights. A full list of countries that are exempt from the EFL broadcasting rights can be found here. If you are not in one of these countries there will however still be live BBC Radio Derby commentary for users with valid subscriptions.
Unfortunately, due to selection policies, we are unable to confirm the exact number of live matches available to those who fall outside the selected locations. Supporters who have a valid subscription and fall outside of these locations will still have access to live BBC Radio Derby commentary. Details for every Derby County game this season will be communicated strongly across our Official Website and social media channels, meaning you'll remain in the loop and know what form of coverage will be available for every match.
Please ensure firstly that you have the correct package before trying to watch the relevant stream.
What are my system requirements for streaming RamsTV?
Please CLICK HERE to view the system requirements for streaming RamsTV live.
Browsers
Latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari. We do however recommend using Google Chrome where possible as this has proven be the most compatible when streaming RamsTV.
Safari users, please note that if you encounter a error message when trying to purchase, please Check in Safari Preferences under Privacy that 'Prevent Cross-Site Tracking' and 'Block all cookies' aren't ticked. Once done please log out of the website and log back in.
Devices
Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.
DCFC App
If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.
If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected] stating the nature of the issues you are experiencing and a member of the team will be happy to assist.
I have tried all of the above and I am still having issues?
During the game please email [email protected] who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
Refunds
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.
Refunds will not be issued for supporters attempting to access via a VPN
RamsTV aims to provide live coverage for Derby County U23s matches where possible. Matches that are available to stream live will be advertised on the U23s fixture list.
To view U23s games live on RamsTV you must be one of the following:
RamsTV Monthly Video Subscriber – These can be purchased HERE
RamsTV Monthly Audio subscriber - These can be purchased HERE
DCFC Membership Holder - Please note if you are a membership holder, you will be emailed a voucher code that needs to be redeemed HERE before viewing. If you have any queries regarding your U23s voucher then please email [email protected]
There will be NO pay-per-view option for U23s fixtures.
What are my system requirements for streaming RamsTV?
Please CLICK HERE to view the system requirements for streaming RamsTV live.
Browsers
Latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari. We do however recommend using Google Chrome where possible as this has proven be the most compatible when streaming RamsTV.
DCFC App
If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.
If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected]stating the nature of the issues you are experiencing and a member of the team will be happy to assist.
Contact
If you have tried all of the above then please email [email protected]
Please note that not all Academy games will be available on a live basis. This could be due to limitations of certain locations in which the game is being played, or if the game is away the home team having broadcasting rights for the stream. Academy games that are taking place at the same time as first team fixtures will also not be streamed live.
In the event of a game not being streamed live,
RamsTV will endeavour to make sure highlights are available on dcfc.co.uk as
soon as possible.
If you are experiencing issues logging into your DCFC account then please take a look at our Login FAQs here:
If you are still experiencing issues then please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist you further.
The Official DCFC App has been proven the best way to watch/listen if you are using a mobile device or tablet when streaming.
The DCFC App is available to download from the Apple App Store and Google Play Store now.
Once you have downloaded the app and want to stream on a matchday please purchase the stream via dcfc.co.uk with a browser on your desktop or phone. Then open the app and in the top right hand corner you will see a RamsTV Logo. Please select this to watch/listen to your stream. The logo will be illuminated once a stream is live.
Please note that normal streaming regulations with the app are the same as the website. You must be in the correct territory depending on the type of stream.
If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected] stating the nature of the issues you are experiencing and a member of the team will be happy to assist.
Due to broadcasting rights, we will NOT be able to stream any fixtures on RamsTV in all locations for any cup competitions.
Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable via a Laptop. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.
Supporters can change the card used to pay on at any time. Please first make sure you are logged into your account and then follow the below instruction for a specific device.
If you wish to do this on the desktop website, please select your name at the top, then select 'Your Account' from the drop down menu. Then under where your Fan ID is located you'll see 'My Stream Transactions', where you will be able to manage your subscriptions from there.
If you wish to do this on a mobile/tablet device, please click on the little person icon at the top of your screen, and on the drop down menu select 'Your Account'. If you then scroll down to your Fan ID your will seen an option called 'My Stream Transactions' which you will need to select. From there you will be able to see and manage your subscription.
Derby County will continue to have live audio commentary provided by BBC Radio Derby.
If you wish to cancel your subscription, Please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist your further.
If you're purchasing a RamsTV subscription, please note the following terms & conditions.
1. The Use of RamsTV
1.1 Each supporter is solely resident in the correct territory for the chosen subscription package. Any changes to the territory in which the supporter is located may affect availability of certain content, particularly the live video content.
1.1.2 The use of location-blocking software such as VPNs, or changing an IP address to view the website from a different country is strictly forbidden. Derby County reserves the right to suspend the account of any supporter that we believe to be using one of the previously stated means of location-altering without a refund.
1.2 The disclosure of password and Fan ID is not permitted and the right to use RamsTV is personal and limited to viewing on one device at any time.
1.3 For match footage shown on a live basis (available in certain geographical territories only) not all club matches will be available for viewing on a ‘live’ basis. This is due to, among other things, restrictions with television broadcasting. In these instances, we will allow access to the live audio commentary.
1.4 The use of RamsTV is prohibited for any other reasons than private or domestic purposes. The subscriber cannot forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of RamsTV without prior written permission. Derby County reserves the right to suspend the account of any supporter in breach of this without a refund.
1.5 Unless stated otherwise, your subscription is for the subscription period and will be automatically renewed at the end of the previous subscription period for a further equivalent period. Refunds cannot be issued for users who forget to cancel.
1.6 We can suspend an account if payment is not made for automatically renewing subscriptions.
1.7 By purchasing your subscription, you have chosen to receive your subscription benefits immediately. You will not, therefore, be entitled to cancel the contract during the any fourteen day ‘cooling off’ period in law, nor receive a refund of the fee paid. This does not affect any other rights you may have at law, including where we are at fault.
1.8 Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.
If your query has not been answered in any of the above sections you can get in touch with us by emailing [email protected]
Please be sure to in include in your query your full name, date of birth, postcode and FanID if possible.
