RamsTV - FAQs

For the 2018/19 season for the first time, RamsTV will be able stream mid-week Sky Bet Championship fixtures on the DCFC website domestically to supporters inside the UK, Republic of Ireland and Channel Isles. If a mid-week game is selected for live TV coverage then the fixture will be unavailable to Domestic supporters on RamsTV.

Below you can find a confirmed list of upcoming mid-week fixtures that will be available to stream on RamsTV domestically. Please check back for more information as new fixtures are announced as and when the club are notified.

• Blackburn Rovers Vs Derby County - Tuesday 9th April 2019
• Birmingham City Vs Derby County - Friday 19th April 2019 ("Please note, this fixture will only be available to Domestic supporters and Overseas selected country supporters ONLY due to the fixture being selected by Pitch International for live TV coverage. The list of overseas select countries for this fixture can be found here.)
• Derby County Vs QPR - Monday 22nd April 2019

Packages will go on sale on the week of the fixture and these will be sold on a MATCH-BY-MATCH basis for those buying from the UK, Ireland and the Channel Isles. To purchase please click here.

If you have any questions regarding Domestic Streaming then please email [email protected]

Due to the EFL's Broadcasting Rights we will only be able to Stream live matches on RamsTV in select countries. This is due to the absence of such broadcasting rights in these certain countries. Below you will see a list of fixtures confirmed for Television coverage and a graphic detailing which countries these fixtures will be available in:

• Derby County Vs Rotherham Utd - Saturday 30th March 2019 (Pitch International)
• Birmingham City Vs Derby County - Friday 19th April 2019 (*Please note, as this fixture has been selected by Pitch International and falls outside of the usual 3pm kick off time we will still be able to stream this fixture live on RamsTV to Domestic supporters as well as the select country Overseas supporters.)

(*Please note the above graphic is subject to change)

Games are selected for TV coverage with 5 weeks notice from the original date of the fixture by the EFL. If a fixture is not on this list and is due to be played within 5 weeks then you can expect the fixture to be available on RamsTV for all overseas supporters. Unfortunately, due to Sky Sports selection policies, we are unable to confirm the exact number of live matches available to those who fall outside those selected locations. Supporters who have a valid subscription and fall outside of the these locations will still have access to live BBC Radio Derby commentary. Details for every Derby County game this season will be communicated strongly across our Official Website and social media channels, meaning you'll remain in the loop and know what form of coverage will be for every match.

Subscribing to RamsTV couldn't be simpler!

Simply visit dcfc.co.uk/ramstv to make your purchase! When you arrive on the page, just select the package that you would like to purchase.

You must be logged in to your account - or have a registered account – before you are able to purchase any package.

To purchase monthly live video packages your IP address must be showing as outside of the UK and Ireland. Supporters who are travelling abroad during the 2018/19 season and wish to purchase the live stream pay-per-view package will only be able to do so once they are outside of the UK & Ireland if the game is a usual 3pm kick-off time. The option to buy this package will remain unavailable until supporters are outside of the UK & Ireland unless this is a midweek fixture. All information regarding the location of streaming can be found above in the first drop down menu.

The monthly packages automatically renews every month, however supporters can cancel and re-purchase at any time they wish. You are not limited to only one monthly package per season.

Derby County accept all major Credit and Debit cards (excluding American Express).

Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.

To manage any subscriptions already purchased you should visit the ‘Your Account’ page. This is located by following the top right arrow next to your name, select 'Your Account' and under where your Fan ID is located there will be a 'Stream Account' option, and all details of your subscription can be found there.

If you have any queries then please read the rest of our FAQs page where we detail as much information as possible, otherwise please contact [email protected] and a member of the team will reply as soon as possible.

Streaming Issues

If you are experiencing issues with the live stream or audio commentary, please perform a hard refresh of your browser. On laptops or desktops, this can be done by pressing 'Ctrl' and 'F5' simultaneously on your keyboard. If using an Apple Mac, please press the '⌘ Cmd', '⇧ Shift' and 'R' keys on your keyboard simultaneously.

If you are attempting to watch the live stream from abroad, please ensure you are NOT connected to a work network or location altering software which may change your location without your knowledge.

If you experiencing buffering this is usually due to a weak connection, please try moving closer to your router or you can lower the quality of the stream using the cog symbol at the bottom of stream.

Browsers

For the best support with the live video stream and audio commentary, the recommended browser is Google Chrome on desktop devices. For help downloading Google Chrome on a laptop or desktop, our Website Support Team have made a handy guide that is available to download here.

Unfortunately, due to an upgrade to the browser Microsoft Edge, the live stream may NOT be supported by this browser. We advise as above that Google Chrome is used as a preferred browser when live streaming games.

If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.

Devices

Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.

Contact

If you have tried all of the above then please email [email protected] and a memeber of our team will assist you as soon as possible.

Carabao Cup and Emirates FA Cup matches are not available to watch via a live stream on RamsTV, however live BBC Radio commentary is available to users who hold monthly live video and audio subscriptions.

Supporters can change the card used to pay on at any time. If you wish to do this, please follow top right arrow next to your name, then select 'Your Account' and then under where your Fan ID is located you'll see 'Stream Account', where you will be able to manage your subscriptions from there.

Derby County will continue to have live audio commentary provided by BBC Radio Derby.

If you are experiencing issues logging into your DCFC account then please take a look at our Login FAQs here:

If you are still experiencing issues then please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist you further.

You can update your email address by navigating to the 'edit your profile' section of the website once logged in. Users with an active RamsTV stream subscription will need to email [email protected] to give notification of your new email address so we can link up your stream account correctly to the website.

When emailing in please provide your old and new email address along with your full name, address, DOB and FanID if possible so a member of our team can assist you further.

If you wish to cancel your subscription, Please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist your further.

If you're purchasing a RamsTV subscription during the 2018/19 season, please note the following terms & conditions.

1. The Use of RamsTV

1.1 Each supporter is solely resident in the correct territory for the chosen subscription package. Any changes to the territory in which the supporter is located may affect availability of certain content, particularly the live video content.

1.1.2 The use of location-blocking software such as VPNs, or changing an IP address to view the website from a different country is strictly forbidden. Derby County reserves the right to suspend the account of any supporter that we believe to be using one of the previously stated means of location-altering.

1.2 The disclosure of password and Fan ID is not permitted and the right to use RamsTV is personal and limited to viewing on one device at any time.

1.3 For match footage shown on a live basis (available in certain geographical territories only) not all club matches will be available for viewing on a ‘live’ basis. This is due to, among other things, restrictions with television broadcasting. In these instances, we will allow access to the live audio commentary.

1.4 The use of RamsTV is prohibited for any other reasons than private or domestic purposes.

1.5 The subscriber cannot forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of RamsTV without prior written permission.

1.6 Unless stated otherwise, your subscription is for the subscription period and will be automatically renewed at the end of the previous subscription period for a further equivalent period.

1.7 We can suspend an account if payment is not made for automatically renewing subscriptions.

1.8 By purchasing your subscription, you have chosen to receive your subscription benefits immediately. You will not, therefore, be entitled to cancel the contract during the any fourteen day ‘cooling off’ period in law, nor receive a refund of the fee paid. This does not affect any other rights you may have at law, including where we are at fault.

1.9 Refunds on RamsTV subscriptions will only be available at the Club’s discretion.