Please use the below drop-down menus to navigate through our RamsTV FAQs:
Please use the below drop-down menus to navigate through our RamsTV FAQs:
You must be logged in to your account or have a registered account before you are able to purchase any package. To purchase please click here.
Monthly live video subscriptionsare only available to supporters based outside of the UK, Ireland or Channel Isles. Your IP address must be showing as outside of these locations to purchase this subscription.
Monthly audio packages are available worldwide.
The monthly video and audio packages automatically renew every month, however supporters can cancel and re-purchase at any time they wish. You are not limited to only one monthly package per season.
How to watch/listen when purchased
Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.
On the day of a match, a live takeover bar will appear at the top of the website with options to watch or listen. Please see the tab further down on how to watch on the DCFC App. Please ensure you are logged in to your account in good time before kick-off to avoid any delay on using your relevant subscription.
Subscription Management
To manage any subscriptions already purchased you should visit the ‘Your Account’ page when logged in. On the desktop website, please select your name at the top, then select 'Your Account' from the drop down menu. Then under where your Fan ID is located you'll see 'Stream Account', Please select this option, you will be able to see and manage your subscription from there. If you wish to do this on a mobile/tablet device, please click on the little person icon at the top of your screen, and on the drop down menu select 'Your Account'. If you then scroll down to your Fan ID you will seen an option called 'Stream Account' which you will need to select. From there you will be able to see and manage your subscription.
Redeeming a Code
You can redeem a code in the checkout against the appropriate fixture or event.
Derby County accept all major Credit and Debit cards (excluding American Express).
If you have any queries then please read the rest of our FAQs page where we detail as much information as possible, otherwise please contact [email protected] and a member of the team will reply as soon as possible.
Pay-Per-View
Supporters who are based overseas outside of the UK, Ireland or Channel Islands will be able to regularly purchase pay-per-views of DCFC league games.
Supporters who are based inside the UK, Ireland or Channel Islands are only able to watch some games live on RamsTV during the season. Information will be released prior to the game on the website on a game-by-game basis.
If you are travelling overseas during the season and wish to purchase a live stream pay-per-view of a game will only be able to do so once they are outside of the UK, Ireland or channel Isles.
Pay-per-views will go on sale during the week of the fixture. To purchase please click here.
All pay-per-views are priced at £10.00. This price has been set by the EFL. Derby County accept all major Credit and Debit cards (excluding American Express).
How to watch when purchased
Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.
On the day of a match, a live takeover bar will appear at the top of the website with the option to watch. Please see the tab further down on how to watch on the DCFC App. Please ensure you are logged in to your account in good time before kick-off to avoid any delay in using your relevant subscription.
The option to buy a pay-per-view will remain unavailable until supporters are outside of the UK & Ireland unless this is a fixture that falls outside of the regular Saturday 3pm kick-off time and is not a televised fixture. Information on domestic streaming can be found on the below tab.
Redeeming a Code
You can redeem a code in the checkout against the appropriate fixture or event.
Derby County confirmed its RamsTV streaming details ahead of the 2023/24 League One season getting underway at the start of August 2023.
Domestic Streaming
The domestic market comprises United Kingdom, Republic of Ireland, Jersey, Guernsey, and the Isle of Man.
The following fixtures/matches do not (unless otherwise stated) qualify for domestic streaming by RamsTV:
- Saturday 3pm fixtures
- Any of Sky Sports’ live selections
- All Carabao Cup matches are excluded from the streaming opportunity
- Play off matches may not be streamed as they are exclusive to Sky Sports
- FA Cup matches
Matches falling outside of those classifications do qualify for streaming in the domestic market under certain circumstances, and the position for League One is clarified below for each type of fixture.
Scheduled Midweek Matches
These fixtures are available to stream in the domestic market. The 6 scheduled midweek matches are:
- 15/16 August 2023
- 3/4 October 2023
- 24/25 October 2023
- 28/29 Nov 2023
- 13/14 February 2024
- 12/13 March 2024
Displaced Weekend Matches
These are matches which were originally scheduled for Saturday 3pm and are displaced from this position.
These fixtures are available to stream in the domestic market.
Bank Holiday Matches
These fixtures are available to stream in the domestic market.
EFL Trophy
All fixtures within the EFL Trophy are eligible for domestic market streaming except for the semi-final and final, as these are exclusive to Sky Sports.
Carabao Cup/FA Cup Matches
Carabao Cup matches are not eligible for domestic streaming. The FA Cup rights – and any decisions on the broadcast or streaming of those games – are made by the Football Association.
International Streaming
All League One matches may be streamed outside of the UK irrespective of whether they have been selected for broadcast. This means that they will be available both on a Pay-Per-View basis and for monthly subscribers.
As a result, Monthly passes will include all League matches in the season.
International Streaming of Carabao Cup / FA Cup Matches
Carabao Cup matches are not eligible for streaming internationally.
The FA Cup rights – and any decisions on the broadcast or streaming of those games – are made by the English Football Association.
RamsTV will be able stream EFL fixtures that fall outside of the blocked hours (not between 14:15 – 17:15 on a Saturday) to supporters inside the UK, Republic of Ireland and Channel Isles.
If a game is selected for live TV coverage outside the blocked hours, then the fixture will be unavailable to Domestic supporters on RamsTV.
Away DCFC fixtures that fall outside of the blocked hours will only be available Domestically at the home club's discretion and the EFL's approval.
All available Domestic pay-per-views are priced at £10.00. This price has been set by the EFL.
Pay-per-views will go on sale on the week of the fixture. To purchase please click here.
How to watch when purchased
Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.
On the day of a match, a live takeover bar will appear at the top of the website with the option to watch. Please see the tab further down on how to watch on the DCFC App. Please ensure you are logged in to your account in good time before kick-off to avoid any delay on using your relevant subscription.
If you have any questions regarding Domestic Streaming then please email [email protected]
Due to EFL Broadcasting rights we are unable to offer live video coverage of games that are selected for live television coverage unless you are in a country that is exempt from these rights. A regularly updated Availability Map can be found hereon a game-by-game basis. If you are not in one of the countries with streaming available, there will still be live BBC Radio Derby commentary for users with valid subscriptions.
Unfortunately, due to selection policies, we are unable to confirm the exact number of live matches available to those who fall outside the selected locations. Supporters who have a valid subscription and fall outside of these locations will still have access to live BBC Radio Derby commentary. Details for every Derby County game this season will be communicated strongly across our Official Website and social media channels, meaning you'll remain in the loop and know what form of coverage will be available for every match.
Please ensure firstly that you have the correct package before trying to watch the relevant stream.
What are my system requirements for streaming RamsTV?
Please CLICK HERE to view the system requirements for streaming RamsTV live.
Browsers
Latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari. We do however recommend using Google Chrome where possible as this has proven be the most compatible when streaming RamsTV.
Safari users, please note that if you encounter a error message when trying to purchase, please Check in Safari Preferences under Privacy that 'Prevent Cross-Site Tracking' and 'Block all cookies' aren't ticked. Once done please log out of the website and log back in.
Devices
Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.
DCFC App
If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.
If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected] stating the nature of the issues you are experiencing and a member of the team will be happy to assist.
I have tried all of the above and I am still having issues?
During the game please email [email protected] who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
Refunds
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.
Refunds will not be issued for supporters attempting to access via a VPN
U21s games will be streamed live on YouTube where available.
RamsTV aims to provide live coverage for Derby County U21s matches where possible. Matches that are available to stream live will be advertised on the U21s fixture list.
Please note that not all Academy games will be available on a live basis. This could be due to limitations of certain locations in which the game is being played, or if the game is away the home team having broadcasting rights for the stream. Academy games that are taking place at the same date or time as first team fixtures will also not be streamed live.
In the event of a game not being streamed live,
RamsTV will endeavour to make sure highlights are available on dcfc.co.uk as
soon as possible.
If you are experiencing issues logging into your DCFC account then please take a look at our Login FAQs here.
If you are still experiencing issues then please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist you further.
The Official DCFC App has been proven the best way to watch/listen if you are using a mobile device or tablet when streaming.
The DCFC App is available to download from the Apple App Store and Google Play Store now.
Once you have downloaded the app and want to stream on a matchday please purchase the stream via dcfc.co.uk with a browser on your desktop or phone. Then open the app and in the top right hand corner you will see a RamsTV Logo. Please select this to watch/listen to your stream. The logo will be illuminated once a stream is live.
Please note that normal streaming regulations with the app are the same as the website. You must be in the correct territory depending on the type of stream.
If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected] stating the nature of the issues you are experiencing and a member of the team will be happy to assist.
Due to broadcasting rights, we will NOT be able to stream any fixtures on RamsTV in all locations for the League Cup or FA Cup.
We will be able to stream EFL John's Trophy games, excluding the Semi-Final and Final stages which are exclusive to Sky Sports.
Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable via a Laptop / Computer. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.
Supporters can change the card used to pay on at any time. Please first make sure you are logged into your account and then follow the below instruction for a specific device.
If you wish to do this on the desktop website, please select your name at the top, then select 'Your Account' from the drop down menu. Then under where your Fan ID is located you'll see 'My Stream Transactions', where you will be able to manage your subscriptions from there.
If you wish to do this on a mobile/tablet device, please click on the little person icon at the top of your screen, and on the drop down menu select 'Your Account'. If you then scroll down to your Fan ID your will seen an option called 'My Stream Transactions' which you will need to select. From there you will be able to see and manage your subscription.
Derby County will continue to have live audio commentary provided by BBC Radio Derby.
You can cancel by logging into your dcfc.co.uk website account, opening your customer dashboard and clicking 'My Stream Transactions'.
If you have any issues cancelling your subscription, please email [email protected] with your full name, address, DOB and FanID so a member of our team can assist your further.
If your query has not been answered in any of the above sections you can get in touch with us by emailing [email protected]
Please be sure to in include in your query your full name, date of birth, postcode and FanID if possible.
If you're purchasing a RamsTV subscription, please note the following terms & conditions.
1. The Use of RamsTV
1.1 Each supporter is solely resident in the correct territory for the chosen subscription package. Any changes to the territory in which the supporter is located may affect availability of certain content, particularly the live video content.
1.1.2 The use of location-blocking software such as VPNs, or changing an IP address to view the website from a different country is strictly forbidden. Derby County reserves the right to suspend the account of any supporter that we believe to be using one of the previously stated means of location-altering without a refund.
1.2 The disclosure of password and Fan ID is not permitted and the right to use RamsTV is personal and limited to viewing on one device at any time.
1.3 For match footage shown on a live basis (available in certain geographical territories only) not all club matches will be available for viewing on a ‘live’ basis. This is due to, among other things, restrictions with television broadcasting. In these instances, we will allow access to the live audio commentary.
1.4 The use of RamsTV is prohibited for any other reasons than private or domestic purposes. The subscriber cannot forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of RamsTV without prior written permission. Derby County reserves the right to suspend the account of any supporter in breach of this without a refund.
1.5 Unless stated otherwise, your subscription is for the subscription period and will be automatically renewed at the end of the previous subscription period for a further equivalent period. Refunds cannot be issued for users who forget to cancel.
1.6 We can suspend an account if payment is not made for automatically renewing subscriptions.
1.7 By purchasing your subscription, you have chosen to receive your subscription benefits immediately. You will not, therefore, be entitled to cancel the contract during the or any fourteen day ‘cooling off’ period in law, nor receive a refund of the fee paid. This does not affect any other rights you may have at law, including where we are at fault.
1.8 Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.
