RamsTV - FAQs

2020-21 Season Ticket Holders

All current season ticket holders that have a season ticket purchased by midnight Saturday 3rd October 2020 have been sent their RamsTV voucher codes and will have access to the below:

• All home league games, including home games shown on Sky.
• Up to seven midweek away league matches. These games will be confirmed below when available. (EFL will determine the opposition for these fixtures whilst the club operates under the temporary reduced capacity. Please note, away weekend games that get re-arranged to a weekday will not fall into this category and will be unavailable to Season Ticket holders)

2020/21 Season ticket holders were sent a RamsTV voucher code via email which needed to be redeemed within 3 months of the day it was sent before it expired. If you have not redeemed your code please log into your account and a new code will be supplied on your welcome page. You will then need to redeem your code HERE.

Confirmed available midweek away league games for 2020/21 RamsTV voucher holders are below:

Huddersfield Town Vs Derby County - Tuesday 20th October 2020 7:45pm
Middlesbrough Vs Derby County - Wednesday 25th November 2020 7:00pm
Brentford Vs Derby County - Wednesday 9th December 2020 7:45pm
Wycombe Wanderers Vs Derby County - Tuesday 16th February 2021 7:45pm

Behind closed door streaming is a temporary measure that has only been put in place whilst clubs operate at a zero or reduced capacity and is subject to change after regular reviews.

If you think you should have received a voucher code, but it has not arrived please email [email protected]

All 2020/21 season ticket holders will need to redeem their new code. Any codes used from last season will NOT work for the 2020/21 season.

Away weekend league games and Cup games are NOT included with this voucher code. Non-Sky live away weekend league games will be available for purchase at the cost of £10, a price set by the EFL. The games will be on sale HERE on the week of the fixture.

Current Monthly Video Subscribers

If you are a current monthly video subscriber then your package will cover all 2020/21 League games as normal. Please note that televised games still fall into the Dark Market category for monthly video subscribers. Please see the relevant tab further down for more information on Dark Market Streaming.

Cup games will continue NOT to be included with your monthly video subscription.

If you hold a Monthly Audio Subscription this will NOT give you access the live video streams.

Pay-Per-View

Pay-Per-View packages will be available for UK, Ireland and Overseas supporters for the behind closed doors streams.

As determined by the EFL, the price is £10 for UK/Ireland and £5 for International residents. Games will be sold on a match-by-match basis HERE and will be on sale on the week of the fixture.

Please note that games selected for TV coverage will not be available to purchase unless you fall into one of the Dark Market categories.

Please see the relevant tab further down for more information on Dark Market Streaming.

If you have any other queries please email [email protected]

Subscribing to RamsTV couldn't be simpler!

Simply visit dcfc.co.uk/ramstv to make your purchase! When you arrive on the page, just select the package that you would like to purchase.

You must be logged in to your account or have a registered account before you are able to purchase any package.

Monthly Packages

To purchase monthly live video packages your IP address must be showing as outside of the UK, Ireland. and the Channel Islands.

Monthly audio packages are available worldwide.

The monthly video and audio packages automatically renew every month, however supporters can cancel and re-purchase at any time they wish. You are not limited to only one monthly package per season.

Pay-Per-View ( Please note, this section does not apply at the current moment due to games being behind closed doors. Please see above tab on 2020/21 behind closed doors streaming)

Supporters who are based overseas or are travelling overseas during the 2020/21 season and wish to purchase a live stream pay-per-view package will only be able to do so once they are outside of the UK & Ireland if the game is a usual 3pm kick-off time. The option to buy this package will remain unavailable until supporters are outside of the UK & Ireland unless this is a fixture that falls outside of the regular 3pm kick-off time and is not a televised fixture. All information regarding the location of streaming can be found in the below drop-down menus.

Subscription Management

Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.

Once you have purchased please ensure you are logged in to your account in good time before kick-off to avoid any delay on using your relevant subscription.

To manage any subscriptions already purchased you should visit the ‘Your Account’ page when logged in. On the desktop website, please select your name at the top, then select 'Your Account' from the drop down menu. Then under where your Fan ID is located you'll see 'Stream Account', Please select this option, you will be able to see and manage your subscription from there. If you wish to do this on a mobile/tablet device, please click on the little person icon at the top of your screen, and on the drop down menu select 'Your Account'. If you then scroll down to your Fan ID you will seen an option called 'Stream Account' which you will need to select. From there you will be able to see and manage your subscription.

Derby County accept all major Credit and Debit cards (excluding American Express).

If you have any queries then please read the rest of our FAQs page where we detail as much information as possible, otherwise please contact [email protected] and a member of the team will reply as soon as possible.

Please note, this section does not apply to 2020/21 Season Ticket voucher holders. If a game is selected for television coverage for any DCFC home League games, or selected away midweek games you will still be able to watch. (Please see first tab for more information)

Due to EFL Broadcasting rights we are unable to offer live video coverage of games that are selected for live television coverage unless you are in a country that is exempt from these rights. A full list of countries (Dark Market) that are exempt from the EFL broadcasting rights can be found Here. If you are not in one of these countries there will however still be live BBC Radio Derby commentary for users with valid subscriptions. A list of confirmed televised games can be found below:

Barnsley Vs Derby County - Saturday 6th February 2021 (3:00pm kick-off). Please note, as this fixture has been selected for live coverage by Pitch International, this fixture is only available on RamsTV to supporters based in the UK and Dark Market areas.

Watford Vs Derby County - Friday 19th February 2021 (7:45pm kick-off) Sky Sports

Derby County Vs Nottingham Forest - Friday 26th February 2021 (7:45pm kick-off) Sky Sports

Unfortunately, due to selection policies, we are unable to confirm the exact number of live matches available to those who fall outside the selected locations. Supporters who have a valid subscription and fall outside of these locations will still have access to live BBC Radio Derby commentary. Details for every Derby County game this season will be communicated strongly across our Official Website and social media channels, meaning you'll remain in the loop and know what form of coverage will be available for every match.

Please ensure firstly that you have the correct package before trying to watch the relevant stream.

What are the system requirements?

Your device needs to comply with the following minimum system requirements:

Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;

Memory: 2GB (1GB for netbooks) 128MB of graphics memory.

Operating Systems: Windows 8.1 or later, Mac 9+

512MB of RAM (1GB of RAM recommended for netbooks)

Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.

What are the internet connection requirements?

You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported). For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory).

Browsers

Latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari. We do however recommend using Google Chrome where possible as this has proven be the most compatible when streaming RamsTV.

Microsoft Edge, Internet Explorer and Opera are NOT supported for Live Video.

Safari users, please note that if you encounter a error message when trying to purchase, please Check in Safari Preferences under Privacy that 'Prevent Cross-Site Tracking' and 'Block all cookies' aren't ticked. Once done please log out of the website and log back in.

Devices

Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.

DCFC App

If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.

If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected] stating the nature of the issues you are experiencing and a member of the team will be happy to assist.

I have tried all of the above and I am still having issues?

During the game please email [email protected] who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. *Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.

Refunds

Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.

Refunds will not be issued for supporters attempting to access via a VPN

RamsTV provides live coverage for most of the Derby County U23s matches and select U18s matches for FREE. When a stream is live all you need is a DCFC website account to access it. We aim to advertise what fixtures are available to watch on the relevant academy fixture list. You can log in or register here.

What are the system requirements?

Your device needs to comply with the following minimum system requirements:

Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;

Memory: 2GB (1GB for netbooks) 128MB of graphics memory.

Operating Systems: Windows 8.1 or later, Mac 9+

512MB of RAM (1GB of RAM recommended for netbooks)

Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.

What are the internet connection requirements?

You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported). For users travelling abroad, please use a Wi-Fi network or broadband connection to view the game, to avoid extra charges and maintain full compatibility.

Latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari. We do however recommend using Google Chrome where possible as this has proven be the most compatible when streaming RamsTV.

Microsoft Edge, Internet Explorer and Opera are NOT supported for Live Video.

DCFC App

If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.

If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected] stating the nature of the issues you are experiencing and a member of the team will be happy to assist.

Contact

If you have tried all of the above then please email [email protected]

Please note that not all Academy games will be available on a live basis. This could be due to limitations of certain locations in which the game is being played, or if the game is away the home team having broadcasting rights for the stream. Academy games that are taking place at the same time as first team fixtures will also not be streamed live.

In the event of a game not being streamed live, RamsTV will endeavour to make sure highlights are available on dcfc.co.uk as soon as possible.

If you are experiencing issues logging into your DCFC account then please take a look at our Login FAQs here:

If you are still experiencing issues then please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist you further.

The Official DCFC App has been proven the best way to watch/listen if you are using a mobile device or tablet when streaming.

The DCFC App is available to download from from the Apple App Store and Google Play Store now.

Once you have downloaded the app and want to stream on a matchday please open the app and in the top right hand corner you will see a RamsTV Logo. Please select this to watch/listen to your stream. The link will be live once the stream begins.

Please note that normal streaming regulations with the app are the same as the website. You must be in the correct territory depending on the type of stream.

Other key features on the DCFC App are:

• Latest News: Stay up to date with all the latest news coming out of the club directly on your mobile device or tablet.
• Fixtures & Results: Use the app to keep fully up to date with all the Rams’ upcoming fixtures.
• Exclusive videos: Don’t miss out on some great videos that you can view only on the DCFC app.
• Man of the match: Have your say and vote for your DCFC man of the match.
• Predictor: Predict the results of upcoming Championship matches, build leagues to challenge your friends and be in with a chance of winning some great prizes!

Remember to have automatic updates enabled so you’re always up to date and also to have push notifications on!

If you have any queries/issues regarding the DCFC app, please can you contact our app provider InCrowd Sport via an email to [email protected] stating the nature of the issues you are experiencing and a member of the team will be happy to assist.

Due to broadcasting rights, we will NOT be able to stream any fixtures on RamsTV in all locations for any cup competitions.

Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable via a Laptop. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.

Supporters can change the card used to pay on at any time. Please first make sure you are logged into your account and then follow the below instruction for a specific device.

If you wish to do this on the desktop website, please select your name at the top, then select 'Your Account' from the drop down menu. Then under where your Fan ID is located you'll see 'My Stream Transactions', where you will be able to manage your subscriptions from there.

If you wish to do this on a mobile/tablet device, please click on the little person icon at the top of your screen, and on the drop down menu select 'Your Account'. If you then scroll down to your Fan ID your will seen an option called 'My Stream Transactions' which you will need to select. From there you will be able to see and manage your subscription.

Derby County will continue to have live audio commentary provided by BBC Radio Derby.

Please note, this tab does not apply at the current moment due to games being behind closed doors. Please see the first tab on 2020/21 behind closed doors streaming for full information.

RamsTV will be able stream Sky Bet Championship fixtures that fall outside of the blocked hours (not between 14:15 – 17:15 on a Saturday) on the DCFC website domestically to supporters inside the UK, Republic of Ireland and Channel Isles. If a game is selected for live TV coverage outside the blocked hours then the fixture will be unavailable to Domestic supporters on RamsTV. Away DCFC fixtures that fall outside of the blocked hours will only be available Domestically at the home club's discretion and the EFL. Fixtures taking place on Bank Holidays or Easter will also be unavailable for Domestic streaming unless stated otherwise.

Below you can find a confirmed list of upcoming fixtures that will be available to stream on RamsTV domestically. Please check back for more information as new fixtures are announced as and when the club are notified.

Fixtures will appear here once we can confirm the next batch of streams available in the UK

Packages will go on sale on the week of the fixture and these will be sold on a MATCH-BY-MATCH basis for those buying from the UK, Ireland and the Channel Isles. To purchase please click here.

Once you have purchased please ensure you are logged in to your account in good time before kick-off to avoid any delay on using your relevant subscription.

If you have any questions regarding Domestic Streaming then please email [email protected]

If you wish to cancel your subscription, Please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist your further.

If you're purchasing a RamsTV subscription, please note the following terms & conditions.

1. The Use of RamsTV

1.1 Each supporter is solely resident in the correct territory for the chosen subscription package. Any changes to the territory in which the supporter is located may affect availability of certain content, particularly the live video content.

1.1.2 The use of location-blocking software such as VPNs, or changing an IP address to view the website from a different country is strictly forbidden. Derby County reserves the right to suspend the account of any supporter that we believe to be using one of the previously stated means of location-altering without a refund.

1.2 The disclosure of password and Fan ID is not permitted and the right to use RamsTV is personal and limited to viewing on one device at any time.

1.3 For match footage shown on a live basis (available in certain geographical territories only) not all club matches will be available for viewing on a ‘live’ basis. This is due to, among other things, restrictions with television broadcasting. In these instances, we will allow access to the live audio commentary.

1.4 The use of RamsTV is prohibited for any other reasons than private or domestic purposes. The subscriber cannot forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of RamsTV without prior written permission. Derby County reserves the right to suspend the account of any supporter in breach of this without a refund.

1.5 Unless stated otherwise, your subscription is for the subscription period and will be automatically renewed at the end of the previous subscription period for a further equivalent period.

1.6 We can suspend an account if payment is not made for automatically renewing subscriptions.

1.7 By purchasing your subscription, you have chosen to receive your subscription benefits immediately. You will not, therefore, be entitled to cancel the contract during the any fourteen day ‘cooling off’ period in law, nor receive a refund of the fee paid. This does not affect any other rights you may have at law, including where we are at fault.

1.8 Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.

If your query has not been answered in any of the above sections you can get in touch with us by emailing [email protected]

Please be sure to in include in your query your full name, date of birth, postcode and FanID if possible.