RamsTV - FAQs

RamsTV can confirm that the below games will available for live video streaming in all locations:

Bristol City Vs Derby County – Saturday 13^th July 2019 (Free to air)

Burton Albion Vs Derby County - Saturday 20^th July 2019 (Paid Subscription Required)

Derby County Vs Girona – Thursday 25^th July 2019 (Paid Subscription Required)

Rangers Vs Derby County – Sunday 28^th July 2019 (Paid Subscription Required)

We are pleased to say that the Rams fixture with Bristol City in Florida will be FREE to watch in all locations. All you need to do to watch this fixture is have a registered account on the DCFC website.

The remaining three games back in the UK will require a subscription for viewing. Full details on this can be found below:

How to buy Burton, Girona and Rangers?

RamsTV will be offering all three games against Burton Albion, Girona and Rangers as a special bundle price. Prices and information below:

All three games - £10.00

To purchase you will need to visit RamsTV Streaming Packages Here and select the live video pay-per-game option and from the dropdown list called ‘Pre-season Bundle 2019 Match Video’.

Need to know

The Pre-season bundle package will only be available to purchase up until the Girona fixture (Thursday 25^th July).

If you currently hold a RamsTV monthly video package you will have access to the Pre-season games automatically and will NOT need to make any additional purchases.

If you currently hold a RamsTV monthly audio package you will NOT have access to the Pre-season games and will need to purchase the relevant video package you desire.

RamsTV will NOT be providing live Radio commentary for the Pre-season games.

For Terms and Conditions please click Here.

RamsTV will be able stream Sky Bet Championship fixtures that fall outside of the blocked hours (not between 14:15 – 17:15 on a Saturday) on the DCFC website domestically to supporters inside the UK, Republic of Ireland and Channel Isles. If a game is selected for live TV coverage outside the blocked hours then the fixture will be unavailable to Domestic supporters on RamsTV. Away DCFC fixtures that fall outside of the blocked hours will only be available Domestically at the home club's discretion and the EFL. Fixture taking place on Bank Holidays or Easter will be unavailable for streaming unless stated otherwise.

Below you can find a confirmed list of upcoming fixtures that will be available to stream on RamsTV domestically. Please check back for more information as new fixtures are announced as and when the club are notified.

Please note, fixture will appeare here once the club are notified regarding UK fixtures.

Packages will go on sale on the week of the fixture and these will be sold on a MATCH-BY-MATCH basis for those buying from the UK, Ireland and the Channel Isles. To purchase please click here.

If you have any questions regarding Domestic Streaming then please email [email protected]

Due to EFL Broadcasting rights we are unable to offer live video coverage of games that are selected for live television coverage unless you are in a country that is exempt from these rights. A full list of countries (Dark Market) that are exempt from the EFL broadcasting rights can be found Here. If you are not in one of these countries there will however still be live BBC Radio Derby commentary for users with valid subscriptions:

Huddersfield Vs Derby County - Monday 5th August 2019 (Sky Sports)

Scunthorpe United Vs Derby County - Tuesday 13th August 2019 ( Please note as this a cup fixture, live video coverage will NOT be available in all locations)

Derby County Vs West Bromwich Albion - Saturday 24th August 2019 (Sky Sports)

Brentford Vs Derby County - Saturday 31st August 2019 (Pitch International)

Derby County Vs Cardiff City - Friday 13th September 2019 (Sky Sports)

Leeds United Vs Derby County - Saturday 21st September 2019 (Sky Sports)

Unfortunately, due to Sky Sports selection policies, we are unable to confirm the exact number of live matches available to those who fall outside the selected locations. Supporters who have a valid subscription and fall outside of these locations will still have access to live BBC Radio Derby commentary. Details for every Derby County game this season will be communicated strongly across our Official Website and social media channels, meaning you'll remain in the loop and know what form of coverage will be available for every match.

Subscribing to RamsTV couldn't be simpler!

Simply visit dcfc.co.uk/ramstv to make your purchase! When you arrive on the page, just select the package that you would like to purchase.

You must be logged in to your account - or have a registered account – before you are able to purchase any package.

To purchase monthly live video packages your IP address must be showing as outside of the UK and Ireland. Supporters who are travelling abroad during the 2019/20 season and wish to purchase a live stream pay-per-view package will only be able to do so once they are outside of the UK & Ireland if the game is a usual 3pm kick-off time. The option to buy this package will remain unavailable until supporters are outside of the UK & Ireland unless this is a fixture that falls outside of the regular 3pm kick-off time and is not a televised fixture. All information regarding the location of streaming can be found above in the first drop down menu.

The monthly packages automatically renews every month, however supporters can cancel and re-purchase at any time they wish. You are not limited to only one monthly package per season.

Derby County accept all major Credit and Debit cards (excluding American Express).

Once the package has been purchased, a success page will appear. You will also receive a confirmation email of your purchase.

To manage any subscriptions already purchased you should visit the ‘Your Account’ page. This is located by following the top right arrow next to your name, select 'Your Account' and under where your Fan ID is located there will be a 'Stream Account' option, and all details of your subscription can be found there.

If you have any queries then please read the rest of our FAQs page where we detail as much information as possible, otherwise please contact [email protected] and a member of the team will reply as soon as possible.

Streaming Issues

If you are experiencing issues with the live stream or audio commentary, please perform a hard refresh of your browser. On laptops or desktops, this can be done by pressing 'Ctrl' and 'F5' simultaneously on your keyboard. If using an Apple Mac, please press the '⌘ Cmd', '⇧ Shift' and 'R' keys on your keyboard simultaneously.

If you are attempting to watch the live stream from abroad, please ensure you are NOT connected to a work network or location altering software which may change your location without your knowledge.

If you experiencing buffering this is usually due to a weak connection, please try moving closer to your router or you can lower the quality of the stream using the cog symbol at the bottom of stream.

Browsers

For the best support with the live video stream and audio commentary, the recommended browser is Google Chrome on desktop devices. For help downloading Google Chrome on a laptop or desktop, our Website Support Team have made a handy guide that is available to download here.

Unfortunately, due to an upgrade to the browser Microsoft Edge, the live stream may NOT be supported by this browser. We advise as above that Google Chrome is used as a preferred browser when live streaming games.

If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch or listen to live coverage.

Devices

Due to the EFL broadcasting rights, you will not be able to watch RamsTV through a television, other than using a HDMI Cable. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.

Contact

If you have tried all of the above then please email [email protected] and a member of our team will assist you as soon as possible.

For information and help on U23s Live Streaming please see the next drop down option.

RamsTV provides live coverage for most of the Derby County U23s matches for FREE. When a stream is live all you need is a DCFC website account to access it. You can log in or register here.

Streaming Issues

If you are experiencing issues with the live stream, please perform a hard refresh of your browser. On laptops or desktops, this can be done by pressing 'Ctrl' and 'F5' simultaneously on your keyboard. If using an Apple Mac, please press the '⌘ Cmd', '⇧ Shift' and 'R' keys on your keyboard simultaneously.

If you experiencing buffering this is usually due to a weak connection, please try moving closer to your router or you can lower the quality of the stream using the cog symbol at the bottom of stream.

Browsers

For the best support with the live video stream, the recommended browser is Google Chrome on desktop devices. For help downloading Google Chrome on a laptop or desktop, our Website Support Team have made a handy guide that is available to download here.

Unfortunately, due to an upgrade to the browser Microsoft Edge, the live stream may NOT be supported by this browser. We advise as above that Google Chrome is used as a preferred browser when live streaming games.

If you are using a mobile device or tablet, instead of using the device browsers we recommend downloading our official Derby County RamsTV App, available from the Apple App Store or the Google Play Store to watch live coverage.

Contact

If you have tried all of the above then please email [email protected]

Please note that not all U23s games will be available on a live basis. This could be due to limitations of certain locations in which the game is being played, or if the game is away the home team having broadcasting rights for the stream. U23s games that are taking place at the same time as first team fixtures will also not be streamed live.

In the event of a game not being streamed live, RamsTV will endeavour to make sure highlights are available on dcfc.co.uk as soon as possible.

Carabao Cup and Emirates FA Cup matches are not available to watch via a live stream on RamsTV, however live BBC Radio commentary is available to users who hold monthly live video and audio subscriptions.

Supporters can change the card used to pay on at any time. If you wish to do this, please follow top right arrow next to your name, then select 'Your Account' and then under where your Fan ID is located you'll see 'Stream Account', where you will be able to manage your subscriptions from there.

Derby County will continue to have live audio commentary provided by BBC Radio Derby.

If you are experiencing issues logging into your DCFC account then please take a look at our Login FAQs here:

If you are still experiencing issues then please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist you further.

You can update your email address by navigating to the 'edit your profile' section of the website once logged in. Users with an active RamsTV stream subscription will need to email [email protected] to give notification of your new email address so we can link up your stream account correctly to the website.

When emailing in please provide your old and new email address along with your full name, address, DOB and FanID if possible so a member of our team can assist you further.

If you wish to cancel your subscription, Please email [email protected] with your full name, address, DOB and FanID if possible so a member of our team can assist your further.

If you're purchasing a RamsTV subscription for the 2019/20 season, please note the following terms & conditions.

1. The Use of RamsTV

The following Terms and Conditions are regarding the use of RamsTV:

1.1 Each supporter is solely resident in the correct territory for the chosen subscription package. Any changes to the territory in which the supporter is located may affect availability of certain content, particularly the live video content.

1.1.2 The use of location-blocking software such as VPNs, or changing an IP address to view the website from a different country is strictly forbidden. Derby County reserves the right to suspend the account of any supporter that we believe to be using one of the previously stated means of location-altering.

1.2 The disclosure of password and Fan ID is not permitted and the right to use RamsTV is personal and limited to viewing on one device at any time.

1.3 For match footage shown on a live basis (available in certain geographical territories only) not all club matches will be available for viewing on a ‘live’ basis. This is due to, among other things, restrictions with television broadcasting. In these instances, we will allow access to the live audio commentary.

1.4 The use of RamsTV is prohibited for any other reasons than private or domestic purposes.

1.5 The subscriber cannot forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of RamsTV without prior written permission.

1.6 Unless stated otherwise, your subscription is for the subscription period and will be automatically renewed at the end of the previous subscription period for a further equivalent period.

1.7 We can suspend an account if payment is not made for automatically renewing subscriptions.

1.8 By purchasing your subscription, you have chosen to receive your subscription benefits immediately. You will not, therefore, be entitled to cancel the contract during the any fourteen day ‘cooling off’ period in law, nor receive a refund of the fee paid. This does not affect any other rights you may have at law, including where we are at fault.

1.9 Refunds on RamsTV subscriptions will only be available at the Club’s discretion.