Accessibility FAQs

How can I contact someone at the club about a specific enquiry?

Whether it's about tickets, accessibility, or general enquiries, we are here to help.

For a full list of departments and contact details, please visit our Contact Page (link below):

https://www.dcfc.co.uk/page/contact-us

How can i stay updated with the latest club news?

We recommend signing up for our pre-match emails to get all the important news, exclusive content and build-up ahead of kick-off delivered straight to your inbox.

You can also follow us on social media for real time updates, behind the scenes content, live match updates, ticket information and much more.

How do i get to Pride Park Stadium?

Directions for car travel can be found on our Matchday Travel Page.

What public transport options are available to reach Pride Park Stadium?

Please refer to our Matchday Travel Page for public transport options.

How can i stay updated on roadworks, rail disruptions, or travel delays on matchdays?

We recommend planning ahead and allowing extra time to get to and from the stadium, especially if there are roadworks or rail disruptions.

Useful Links

https://www.visitderby.co.uk/visitor-information/t...

https://www.traffic-update.co.uk/traffic/derby.asp

https://www.google.co.uk/maps

https://www.eastmidlandsrailway.co.uk/timetables-u...

Are there any matchday traffic restrictions around Pride Park Stadium?

Yes, a traffic exclusion zone is enforced on matchdays to ensure pedestrian safety. It is in effect from 90 minutes before kick-off until up to 60 minutes after the final whistle, with exact timings depending on traffic and pedestrian movement on Derwent Parade and Royal Way.

Where can i find access information for Derby Train Station?

Please follow the link below to all the key accessibility information for Derby Train Station.

https://www.eastmidlandsrailway.co.uk/assisted-tra...

How far is Derby Train Station from Pride Park Stadium?

Derby Train Station is approximately a 10-15 minute walk from Pride Park Stadium.

The shortest route on foot is as follows:

• Walk east on Roundhouse Road
• At the roundabout, take the 3rd exit onto Pride Park Way/A6
• At the roundabout, take the 1st exit onto Derwent Parade
• At the roundabout, take the 3rd exit onto Royal Way
• You have reached Pride Park Stadium

How can I easily find key locations at Pride Park Stadium using 'What3words'?

What3words is a simple way to find precise locations using three unique words. Each 3m x 3m square has its own what3words address, helping supporters navigate Pride Park Stadium with ease.

How to Use What3Words

1. Download the ‘free’ what3words app or visit what3words.com.

2. Enter the three words from this guide in the search bar.

3. Follow directions to your exact location.

Key Locations & What3Words Addresses

Ticket & Entry Points

• Ticket Office: ///riders.deputy.froze
• Home Supporter Ticket Collection (Matchday Only): ///pushes.torch.flip
• Away Supporter Ticket Collection (Matchday Only): ///crisis.dose.shops
• Main Reception: ///chins.froze.slurs
• Lionel Pickering Entrance: ///senses.influencing.book
• Baseball Lounge Entrance: ///sticky.suffice.sparks

Stadium Facilities/Services

• Harrison’s Hub: ///combining.firms.rocks
• DCFC Megastore: ///dimes.sofa.wasp
• The Yard: ///nasal.slime.coats
• Fans Park:///water.wanted.aside
• Turnstile Access Issues: ///menu.budget.market

Parking

• Car Park A: ///reward.feels.shuts
• Car Park B:///outfit.charmingly.sands
• East Accessible Car Park: ///reason.charge.linen
• West Accessible Car Park: ///fishery.flows.slope

Are there any 'away match' travel options available?

To purchase return away travel to upcoming away matches, please click here to book your space!

How do I renew seasonal parking in Car Park A or B for the 2025/2026 season (standard width spaces)?

You can renew your seasonal parking by going to the ‘Buy New Season Tickets’ section on our website, located under the ‘Season Tickets’ tab. After selecting the Seasonal Car Park Season Ticket, choose the relevant Car Park (A or B) and add it to your basket. If you are a valid Blue Badge holder, a discount will be applied at the ‘basket stage’.

I did not have seasonal parking last season, however, I need to secure seasonal parking for the 2025/2026 season, how do I do this?

Supporters that didn’t purchase Seasonal Car Parking during the 2024/25 season and require a space for the 2025/2026 season, will be able to purchase a seasonal parking pass in either Car Park A or B , during phase two (subject to availability).

How do I purchase 'match by match' parking in Car Park A or Car Park B (standard width spaces)?

• First log onto the MiPermit website.
• Once logged onto the website, click ‘Pay for Parking’, which is located on the left-hand side of the page.
• Next, select the location option titled one of the following two tariffs:
  754606 – DCFC General Admission Car Park A
  OR
  754607 – DCFC General Admission Car Park B.
  Alternatively, you can also click ‘Select’ and search ‘DCFC’ to find the location option.
• Following that, select the date, duration that you will require and enter the registration number of the vehicle that you are paying parking for.
• Once completed, you will be able to complete your purchase for a matchday parking ticket.
• Please note, you can provide either your mobile or email to receive a confirmation and receipt.

Is there accessible parking at Pride Park Stadium for home supporters?

Yes, accessible parking spaces are available in the East and West Stand Car Parks. These spaces are located approximately 75-100 yards from the turnstiles/accessible entrances.

Is there accessible parking at Pride Park Stadium for away supporters?

For away supporters, accessible parking is available in the Southeast corner, opposite the away coach park, approximately 100 yards from the turnstiles/accessible entrance.

How do I qualify for an accessible car parking space?

• Home supporters: A valid Blue Badge is required to purchase accessible parking. Please present your Blue Badge in person at the Ticket Office or email a copy (both sides) to [email protected], include your full name and Fan ID number).
• Away supporters: Contact our Accessibility Team on 01332 667528 at least 24 hours before the fixture to book a space. A valid Blue Badge must be displayed on arrival.

Can I purchase seasonal accessible parking?

Renewals: Supporters with a 2024/2025 Seasonal Accessible Parking Pass should contact the Accessibility Team to renew for the 2025/2026 season.

New Requests: Unfortunately, we are unable to offer new seasonal accessible parking passes for the 2025/2026 season due to high demand. Please refer to our Matchday Travel Page for other parking options.

Is half-season accessible parking available for purchase?

No, half season accessible parking is not available. Please refer to our Matchday Travel Page for other parking options.

Can I purchase ‘match by match’ accessible parking?

Yes, match-by-match’ accessible parking is available on a first come first served basis.

Home & Away Blue Badge Holders can book by calling our Accessibility Team on 01332 667528 (subject to qualification and availability).

Please refer to our Matchday Travel Page for alternative parking options if you are unsuccessful in securing an accessible car parking space.

Do Blue Badge Holders receive a discount on their seasonal car parking?

Yes, Blue Badge holders receive a 10% discount on seasonal parking passes.

Are there any parking restrictions on matchdays?

Yes, resident parking zones are in effect during matchdays, and parking fines will be issued if rules are violated. Supporters are encouraged to use official car parks.

Are there drop-off points at the stadium?

Yes, the designated drop-off and pick-up point is located outside Main Reception on the west side of the stadium. This is convenient for supporters arriving by taxi or those with specific access requirements. It is recommended to arrive early, as this area can get very busy closer to kick-off.

How do I qualify for accessible seating (easy access or wheelchair spaces)?

Supporters must complete a Reasonable Adjustment Form and provide relevant supporting documentation. Click here to start your application.

What accessible seating options are available?

We offer wheelchair spaces and other accessible seating options. Full details are available in our Access Statement. Alternatively, please contact our Accessibility Team on 01332 667528 for further information and guidance.

Is there a waiting list for accessible seating at Pride Park Stadium?

No, we currently have accessible seating available, including wheelchair spaces for the 2025/2026 season.

How do I apply for a complimentary Personal Assistant ticket?

Supporters requiring a Personal Assistant ticket must complete a Reasonable Adjustment Application Form and provide supporting documentation. Click here to start your application.

For more information, please refer to our Supporter Accessibility Policy

How do I renew my 2025/2026 Season Ticket and Personal Assistant Season Ticket?

Phase 1 Renewals: Visit dcfc.co.uk, call 01332 667528, or visit the Ticket Office. If you previously had parking, please refer to the Seasonal Parking FAQ’s below for further information and guidance.

Personal Assistant Season Tickets (if required) will renew automatically once approved by the Disability Access Officer.

Phase 2 Renewals: For renewals after phase 1, call 01332 667528 or visit the Ticket Office, as online options will no longer be available.

Personal Assistant tickets (if required) will need to be approved by the Disability Access Officer before renewing.

Please refer to the Purchase Guide for Seating, Parking, and Membershipsfor further information on purchasing options, including step by step instructions for renewing season tickets online.

When is the renewal deadline?

Renew before 4pm on Saturday 24^th May 2025, to secure your current seating and parking arrangements.

How can I purchase a new Season Ticket if I require reasonable adjustments?

Complete a Reasonable Adjustment Form and provide supporting documentation. Contact the Accessibility Team on 01332 667 528 for further assistance.

Please refer to the Purchase Guide for Seating, Parking, and Memberships for the different ticket purchasing options available.

I am a Season Ticket Holder with access requirements and am unable to access my seat due to temporary mobility restrictions. What options are available to me?

Please contact our dedicated Accessibility Team on 01332 667528, to discuss and arrange suitable accommodations based on your needs, including temporary accessible seating.

How do I purchase a Half Season Ticket If I require reasonable adjustments?

Complete a Reasonable Adjustment Form and provide supporting documentation. Contact the Accessibility Team on 01332 667 528 for further assistance.

Please refer to the Purchase Guide for Seating, Parking, and Memberships for the different ticket purchasing options available.

When can I purchase match tickets?

Match ticket information, including prices and sale dates, is available at https://tickets.dcfc.co.uk/

Access information for both home and away matches can be found on our Accessibility Hub.

How can I purchase match tickets?    

Match Ticket purchasing options can be found in the Purchase Guide for Seating, Parking, and Memberships

I have specific access requirements. How do I book Hospitality?

Please contact the Hospitality Team on 01332 667573 or email [email protected], to ensure your requirements are accommodated.

How do I purchase hospitality with a Personal Assistant?

Contact the Hospitality Team directly to arrange this.

I have specific dietary requirements/or food allergy, what do I do?

If either yourself or any of your party members have any dietary requirements/ food allergies, please contact our Hospitality Team on 01332 667573 or emailing [email protected], to discuss the options available to you.

How can I purchase a 2024/25 Away Membership?

You can purchase an away membership online, over the phone or at the Ticket Office. Please refer to the Purchase Guide for Seating, Parking, and Memberships for more information.

Do I need to purchase an away membership for my Personal Assistant?

No, you only need to purchase an away membership for the supporter with access requirements, provided that the personal assistant has been approved as a reasonable adjustment.

Can I use cash at the stadium?

No, the stadium is fully cashless. All payments must be made using a valid bank card or mobile payment method, such as Apple Pay.

Is there a club shop located on-site at Pride Park Stadium?

Yes, the DCFC Megastore is located on the Northeast corner of Pride Park Stadium.

In Person

• Open 7 days a week at Pride Park Stadium:

• Monday to Saturday from 9am-5pm Sunday 10am-4pm (with Bank Holidays operating on our Sunday hours)

Online

You can also make purchases online at dcfcmegastore.com, but please note the online service is separate from the store - there is no click and collect option available in store and all orders that require an exchange or refund must be sent back to the online store.

Returns Policy

In addition to your statutory rights, items can be returned or exchanged within 30 days of purchase for a full refund or exchange of equivalent value, provided the item is still in its original condition and accompanied by an itemised receipt. Personalised items are exempt from our returns policy and cannot be exchanged or refunded. Your statutory rights are not affected by our returns policy. Please note that items purchased online cannot be returned to store. Please visit dcfcmegastore.co.uk for more information. For refunds, please allow 5-10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase.

To visit the DCFC Megastore online please go to dcfcmegastore.com

Is there a buggy transportation service available on matchdays?

Yes! A complimentary buggy service is available for supporters who need assistance. It operates around the stadium perimeter and to and from the onsite car parks. If you'd like to use this service, simply speak to the nearest steward; they can help arrange one or flag one down for you.

For more information, please refer to our video guide (link below).

Do you have accessible entrances?

Yes, accessible entrances are located in all four stands. Details can be found in our Access Statement .

Can I bring a bag into the stadium?

Yes, bags are allowed (no larger than 45cm x 30cm x 15cm) and are subject to search. There is no on-site storage facility for oversize bags.

Supporters are prohibited from bringing refreshments into Pride Park Stadium. However, if a supporter has specific dietary or sustenance requirements because of a medical condition, please contact the Accessibility Team on 01332 667528 in advance of attending the game.

Additionally, supporters must be a minimum of 18 years old to purchase and/or consume alcohol in Pride Park Stadium. Photo ID may be requested to determine proof of age.

Can I bring essential medication or medical equipment inside the stadium?

Yes, you can bring in essential medication or medical equipment, but it's advised to contact the club in advance for prior approval. Please email [email protected]

Are Assistance Dogs allowed in the stadium?

Yes, but arrangements must be made in advance. Please contact the Disability Access Officer.

Do you provide storage for mobility aids e.g., wheelchairs, mobility scooters?

No storage is available for mobility aids, but designated spaces for wheelchair and mobility scooter users are provided. Contact our dedicated Accessibility Team on 01332 667528 for more information.

Do you have low-level food serving counters in the concourse areas?

We have catering facilities throughout Pride Park Stadium. Currently, all serving counters in the concourse areas are high level. To support supporters with access requirements, the club arranges for dedicated stewards to monitor these areas and assess if additional assistance is needed.

Do you offer induction loop facilities?

Yes, the club has induction loop equipment in most customer contact points at Pride Park Stadium.

On matchdays at Pride Park Stadium, information will be carried on the ‘Big Screen’ and via the Public Address System.

Do the club provide Audio Descriptive Commentary?

Audio Descriptive is available to blind and partially sighted home and away supporters. Please contact the Accessibility Team on 01332 667528 to reserve a receiver no later than 24 hours prior to the fixture date (subject to availability). Please note that you will need to bring your own earphones (3.5mm round jack).

For more information about this service, please refer to our video guide (link below).

Is there a sensory room available on matchdays?

Yes, we have two sensory rooms available on matchdays; these are run by Derby County Community Trust. Spaces are limited and must be booked in advance.

For more information, please follow the links below.

https://www.derbycountycommunitytrust.com/fundrais...

Sensory Room Video Guide

Where are accessible toilets located?

Accessible toilets are available throughout the stadium, signposted, and equipped with the National Radar Key system. We would advise you to bring your own radar access key with you.

Where are the matchday medical rooms located?

There are two St John Ambulance medical rooms located at Pride Park Stadium on matchdays. These are in the Northwest corner of the lower concourse and in the Southwest corner of the lower concourse. Matchday stewards are first aid trained and senior matchday stewards are trained in how to use a defibrillator which is located within the Security Office adjacent to the Toyota West Stand Main Entrance.

When should I arrive to avoid large crowds?

Arrive 90–60 minutes before kick-off to enjoy a quieter, more relaxed atmosphere. Alternatively, arriving closer to kick-off when the entry rush has passed may suit you better.

When are the busiest times to enter the stadium?

Peak entry times tend to be 45-15 minutes before kick-off, when most supporters arrive. Arriving earlier (between 90-60 minutes before kick-off) or closer to kick-off once the crowds have settled will provide a quieter experience.

Are there less crowded times to visit the food and drink kiosks or toilets in the concourse? Food and drink kiosks and toilets are usually busiest before kick-off and during halftime. For a quieter experience, visit them early after entering the stadium or during the first 30 minutes of either half.

How can I avoid the rush when leaving after the match? Exits and nearby areas tend to be busiest 10–20 minutes after the final whistle. For a quieter exit, you can remain seated for a short time until the crowds disperse.

Are there quieter areas in the stadium to take a break during the match?

Yes. The concourse areas are typically quieter during the first 30 minutes of each half. If you need more support, please go to the nearest steward.

Can I ask for help during my visit if I feel overwhelmed? Absolutely. Stewards and staff are on hand throughout the stadium to offer assistance or support if you need help. Just let someone know, and they’ll be happy to assist.

How do I report an incident or concern?

To report an incident or concern, please Click Here

How do I make a complaint?

To make a complaint, please email [email protected]

To view our Complaints Policy, please Click Here

Are there any hotels with accessible facilities for overnight stays?

Yes, please see below for more information.

Leonardo Hotel This hotel is only a 4-minute drive from Pride Park Stadium, making it a convenient place to stay pre- or post-match.

For more information, please Click Here.

Telephone: 01332 621 000

Premier Inn This hotel is only a 3-minute drive from Pride Park Stadium, also making it a convenient place to stay pre- or post-match.

For more information please Click Here .

Telephone: 0333 0919 817

Who are the Disabled Supporters’ Club?

The Derby County Disabled Supporters’ Club provides a platform for supporters with access requirements to share their experiences and raise awareness. Visit dcdsc-official.co.uk for more information.

How can I contact the Disabled Supporters’ Club?

Email the Chair, Gary Dempsey, at [email protected].