Derby County face Bristol City in their latest Sky Bet Championship fixture on home turf.
Wayne Rooney’s side will face the Robins at Pride Park Stadium on Saturday 23rd April (3pm kick-off).
For those supporters attending the game, we wish to provide the following guidance and information:
COVID Pass Rules Changes
From 27th January 2022, it was confirmed it was no longer mandatory for venues to require attendees to be checked for their COVID-19 status and this applies for matches at Derby County Football Club.
However, some venues or events may still choose to require proof of COVID-19 status as a condition of entry and supporters attending away matches are recommended to check each club’s policy in advance.
Supporters are recommended to keep up to date with the latest UK Government guidelines in relation to COVID-19 by visiting gov.uk/coronavirus.
* Match tickets for home supporters will be on sale until kick-off from the Ticket Office and until 1pm online on dcfc.co.uk.
* The Ticket Office counters at Pride Park Stadium are open from 10am until kick-off.
* The Ticket Office phone lines will open at 10am and close half an hour before kick-off at 2:30pm.
* Supporters are advised to arrive as early as possible if they are purchasing tickets on arrival to avoid queues and potentially missing the start of the game.
* Match tickets that have been sent via the ‘Print at Home’ delivery method have been sent to the email address we have registered to your Fan ID (please check your junk/spam folders) so please ensure that your details are up to date on dcfc.co.uk.
* If you have NOT received your e-ticket please contact the Ticket Office on [email protected] before the day of the game, in order to avoid unnecessarily queuing at the Ticket Office on matchday.
* Supporters that selected the 'Print at Home' delivery option must print their tickets prior to arriving at the stadium on white A4 paper, using black ink only.
* The option to use Mobile Tickets is no longer available on the turnstiles with Season Ticket Cards in operation.
* Supporters that had a match ticket posted to their home address, or purchased from the Ticket Office, are advised to scan the ticket at the turnstiles as normal.
* There is no option to upgrade nor downgrade tickets on the day of the game, therefore please make sure you have obtained/purchased the correct age category.
* Supporters must ensure their personal and contact details are correct and must provide their current telephone number when purchasing a ticket.
* Supporters with any match ticket related enquiries prior to the day of the game are advised to email [email protected]. Disabled supporters with any access enquires are requested to email [email protected].
* Ticketing FAQs for this game can be found here: dcfc.co.uk/page/ticketing-useful-information?k=fe88ed3b36b97f746b0b1dc4af36319a1d64204e
Stadium Access Issues
* Supporters having issues gaining entry on their tickets are advised to visit the Ticket Office or the Turnstile Access Issues Windows at the rear of the North Stand.
* The turnstiles will open at 1:30pm and kick-off is at 3pm. Supporters are encouraged to arrive early to avoid unnecessary queues and potentially missing the start of the game.
* Please note that tickets are NOT on sale from the Turnstile Access Issues Windows.
* Matchday staff will be available to assist with any queries and direct supporters to their seats. They will be wearing blue tabards and be located around the stadium.
* Bags must be no larger than 45cm x 30cm x 15cm and are subject to search. There is no on-site storage facility for oversized bags. If you have a medical condition that requires you to bring a bag or other equipment, please email [email protected].
* Disabled supporters who have claimed a complimentary Personal Assistant Ticket will also be required to email [email protected] with the full contact details of their Personal Assistant (full name, address, telephone number) as entry into the stadium will not be permitted until this information has been provided.
Code Of Conduct
* Derby County's COVID-19 Supporters Code of Conduct can be found here: dcfc.co.uk/page/covid-19-supporters-co...
* In conjunction with Derby City Council, an online booking system for Pride Park Stadium matchday car parking priced £8.50 (Location No. 754606) is now operation.
* Seasonal Parking Pass holders are not required to book online but must continue to display their car park hanger on the day to avoid incurring a fine.
* Non-Seasonal Parking Pass holders are advised that parking in Car Park A or B without booking via the link provided below risk incurring a fine. Therefore, please book your car park pass in advance of making the journey to Pride Park Stadium.
* For more information and to reserve your space in advance of attending any first team match, visit https://secure.mipermit.com/derby/Account/PayAndSt...
* If you have any questions regarding the matchday parking ticket, please email [email protected].
* Supporters that require Accessible Parking are advised to email [email protected] prior to the match.
* In the interest of our supporters' safety, we are advising fans to wear a face covering or face visor (covering both their nose and mouth) in the concourses and toilet areas, unless they are consuming refreshments, medically exempt or under the age of 12.
* Although wearing a mask is no longer mandatory, please consider others around you. Please also continue to use the hand sanitising stations around Pride Park Stadium and try and avoid close contact with others where possible. Finally, please always follow the guidance of Stewards.
Anti-social behaviour at matches will not be tolerated.
Repeating the previous communication issued earlier this month, Derbyshire Constabulary and the club have had to contend with an unusually higher number of incidents when attending both home and away first team matches.
The club wishes to remind supporters that any form of anti-social behaviour is unacceptable and whilst these instances only represent a small section of supporters, those who behave in this way are only demonstrating a complete lack of respect for all those associated with Derby County.
The support that the club has received in the most challenging of circumstances this season is hugely appreciated, but it should be noted that future incidents could result in further ramifications for the club in the form of either fines or sanctions.
Anyone behaving offensively at a match can expect to be dealt with by the authorities and the club, who continue to work closely with supporter groups to address anti-social behaviour from individual fans and will always support prosecutions when that is the appropriate course of action to take.
Derby County will also continue to collaborate with Derbyshire Constabulary and the Safety Advisory Group to ensure security operations are robust and effective and provide additional support when necessary.
The club’s message is very simple to those intent on causing trouble; you do not represent Derby County and, if you cannot control yourself, you are not welcome at matches.
Matchday Incident Reporting
* Supporters can report any incidents or concerns directly to Derby County Match Control on a matchday at Pride Park Stadium via text message. This includes: the use of discriminatory language, anti-social behaviour or any Health & Safety concerns. You must start your text with DCFC, then your message and send to 88440. Please include as much information as possible, including the Stand Row, Seat Number and Names where possible.
With over 20 million supporters attending EFL fixtures each season, there will be occasions where a supporter will require medical treatment during a match.
The health and safety of everybody attending matches at Derby County is of paramount importance, so fans can be reassured that all Clubs have a Matchday Medical Plan with dedicated crowd medical teams in stadia, ready to assist at any point during the match.
If a supporter becomes unwell at Pride Park Stadium and requires medical assistance, then we strongly advise that the nearest steward is made aware who will ensure that the crowd medical team is notified and that appropriate care is provided.
It is important to note that the responsibilities of the crowd medical teams are separate to club medical support teams for players.
This season, a number of EFL matches have been paused while medical treatment has been provided to supporters. On several occasions, the usual Matchday Medical Plan has been bypassed with members of the Clubs’ on-pitch medical teams called in to assist.
Supporters are asked not to alert players or staff on the pitch as in most cases the crowd medical team will be able to provide medical care as the match continues.
Should a situation arise where there is a need for the match to be halted, a decision will be taken between the crowd medical team, the ground safety team and the match officials with the information relayed to the supporters at the ground.
This is in line with the briefing note produced by National Events Medicine Advisory Group (NEMAG) in conjunction with the Sports Grounds Safety Authority’s (SGSA) and football authorities.
Again, it is important to remember that if you have any concerns or need assistance while at the match, then please notify your nearest steward.
* A limited menu will be served from the concourse kiosks, including pies, hot dogs, drinks and confectionary. This includes a limited range of hot and cold food plus draught alcoholic & non-alcoholic beverages.
* Pride Park Stadium is now a cashless venue, debit/credit cards (excluding AMEX) and contactless payment are accepted.
* Due to a change in Matchday Safety Guidelines ALL drinks from the kiosks within Pride Park Stadium will be served after being decanted.
* The Fans Park, located in the Toyota West Stand car park, will be open from 1pm until kick-off and supporters will be able to purchase alcoholic and non-alcoholic pre-match refreshments.
* The Yard at Pride Park Stadium will be open from 1pm until kick-off and after the final whistle until 6:45pm. A Bar Menu will be available to supporters on first-come, first-served basis.
* The DCFCMegastore will be open from 9am until 6pm.
* The DCFCMegastore’s ‘Ministore’ outside the stadium will be open from 12pm until kick-off and after the final whistle until 6pm.
* Supporters wishing to place a matchday bet can do so using club partner Unibet's fast and secure betting App easily from their mobile, as well as at the Unibet stations in the concourse areas.
Download from the Apple Store: https://apps.apple.com/gb/app/unibet-pro/id4633353...
Download for Android: https://play.google.com/store/apps/details?id=com....
Please Note: 18+ only. begambleaware.org.
* For any more information please see the FAQ section on dcfc.co.uk, or simply click here.